ClearlyDevReviews of clearlydev.com

Response from ClearlyDevSep 18, 2024

Hello Carlton, Thank you for your review, and I’m sorry to hear you’re having trouble accessing the map you purchased. As soon as your order was successfully processed, the download file would have been available to you, and a copy of it was also sent to the email address you provided at checkout. The file is in ZIP format, so you’ll need to extract it to access the .rbxm or .rbxl file for Roblox. If you’re still unable to access the map after extracting the file, please don’t hesitate to reach out to our support team at [email protected], and we’ll assist you further. We hope to resolve this for you quickly! Regards, ClearlyDev Team

Response from ClearlyDevSep 14, 2024

Hello Kennedy, Thank you for your feedback, and we’re sorry to hear about your dissatisfaction with your recent purchase. We want to clarify that, as required by EU law for digital products, you agreed to the withdrawal waiver upon purchase, which means that the right to withdraw within 14 days was waived. This is a necessary legal step for the purchase of downloadable content, as indicated during checkout. We appreciate your feedback and are committed to improving your experience moving forward. We acknowledge all reviews that are less than 5-stars as evidently shown on this Trustpilot page. Kind regards, ClearlyDev Team

Response from ClearlyDevSep 14, 2024

Hello Otto, Thank you for your feedback, and we understand your frustration regarding the refund request. After thoroughly reviewing your case, we determined that the product in question met the criteria outlined by the seller, which is why the refund was declined. We understand this may not be the outcome you were hoping for, but we aim to ensure fairness for both buyers and sellers on our platform. If you have any further concerns or would like to discuss this in more detail, please don’t hesitate to reach out to our support team at [email protected] Kind regards, ClearlyDev Team

Response from ClearlyDevJul 26, 2024

Hello Harry, Thank you for bringing your concerns to our attention. We deeply regret the issues you've encountered and apologise for the frustration this has caused. We take content moderation and intellectual property rights very seriously. If your products are being sold without your permission, we encourage you to file a DMCA (Digital Millennium Copyright Act) notice. This will help us promptly address and remove any infringing content. Regarding the accusations of stealing and reselling products, if you have sufficient proof of your rights to resell these products, please provide this information to our support team. We will re-evaluate your case to ensure it is handled appropriately and fairly. You can contact the support team via email [email protected] Regards, ClearlyDev Team

Response from ClearlyDevJul 26, 2024

Hello Kreativling, Thank you for your feedback, and we apologise for any inconvenience you experienced. We understand the importance of offering a variety of payment methods to our customers. Currently, we do not support PayPal directly, and we are actively working on integrating it as a payment option to better serve our users. We regret that this limitation affected your purchasing experience though like you have mentioned, you can use PayPal through Google Pay, which we were not aware of. Please know that we are continuously striving to improve our platform and provide more flexible payment options in the future. If you have any further questions or need assistance, please feel free to contact our support team at [email protected] Best regards, ClearlyDev Team

Response from ClearlyDevJul 15, 2024

Hi Lochlan, Thanks for sharing your experience with us. We understand how important it is for your submissions to be reviewed fairly and accurately. Our content moderation is strict to ensure the integrity and quality of the items on our platform. The proof of copyright to a product you provided would have been insufficient for it to not be accepted by our content integrity team. Please rest assured that no staff member would intentionally yell at you. Best regards, ClearlyDev Team

Response from ClearlyDevJun 14, 2024

Hello Corey, Thank you for bringing this to our attention, and we're sorry to hear that you have been unable to retrieve your product. There is no need to join a discord server to download your product as all files are uploaded and hosted onto our website directly. Please reach out to our support team directly at [email protected], and we'll be more than happy to provide you with assistance in retrieving your product. Kind regards, ClearlyDev Team

Response from ClearlyDevJun 14, 2024

Hello Dino, Thank you for sharing your experience with us. We understand your frustration regarding the denial of your product, and we apologise for any inconvenience this may have caused. Content moderation is a top priority for us to ensure the authenticity and integrity of all products available on our marketplace. This procedures we have in place helps protect both our vendors and customers from potential issues, including DMCA notices that could result in permanent store closures. We would love to work with you to understand the specific reasons your product was denied and how we can assist you in meeting our guidelines. Please reach out to our support team at [email protected] so we can assist you further. Regards, ClearlyDev Team