Jane
The product is poorly made and feels…
Order no #1619 1/5/23 The product is poorly made and feels very plasticky and cheap. I followed the instructions to the letter and it has had 0 effect - waste of money - this product does not work at all. I have dark hair and pale skin so am the ideal candidate and have seen no difference after 5 sessions. Company offered me 40% refund - still waiting - save your money !
Response from Grooming productsJun 27, 2023
Hello Jane, We're sorry to hear that you didn't get the results you wanted from our device. Did you use the device for 8 weeks at a rate of 2 reasons per week as indicated? Also, I would like to clarify that our partial refund solution means that you can keep our product without having to return it to us, if you wish a full refund, you will then have to return the product at your expense as indicated in our return policy (and our guarantee). Could you please provide us with your order number so that I can make sure that your order has been processed? Kind regards,




