ClearcoverReviews of clearcover.com

Had Clearcover for two years, zero claims. Yes, so inexpensive I bought the most expensive they had. Last week, I had a simple request "Can I save money?" I called in - 10 minute on hold, only to get a recording to leave a voice mail. Nice. Left a message "please call" No response. Emailed "please call" No response. I just cc'd the CEO Kyle Nakatsuji "My next call is to get another insurance company." Update - Now everyone is sorry after horse has left the barn. Client focus is an ounce of prevention...implement systems & processes in advance. Nobody is perfect but if you read my experience I gave’em THREE attempts. Judge the facts & evidence for yourself.

Don't trust Clearcover Insurance. Mice had gotten into our car and chewed the wires making it undriveable. An incident of vandalism covered by Clearcover. We called the insurance company. They said to take it to the dealer for an estimate. The estimate found the damage to be under 1000 deductible. The dealership charged Us $175.00 for the estimate and said that we had to paid for it. Clearcover said they were not going to pay the $175.00 it after they demanded we go there. Would You trust them??

I in an accident and called my insurance company Clearcover. They said take it to a body shop. We took it to a dealer and the dealer added repairs not necessary to the vehicle and said the car was totaled. We called Clearcover and said we wanted a second estimate. They told us no, I said why? Because that was your estimate Company of choose. We said we don’t believe the car is totaled. We hit a hog! They said we would have to have our loan company approve a second estimate. Navy federal called them and said YES they can have a second estimate it’s there car. They said that after oct 15,2020 they are not paying to release the car from the dealer. So the car has been sitting there for 3 weeks now and they won’t pay for it unless we let them total it. They want to part out the car to sell It’s worth a lot of money. Navy federal our bank said to them why are we involved in the insurance at this point? Navy federal said our clients have a right to take the car and get up to three estimates. Now they won’t take a verbal from navy federal stating we can get a second opinion. Now they want a letter from them. Navy federal said ok well that takes 3 to 5 business days. So now we are in limbo. And clear cover is threatening us. We are not paying the storage fees. We are not doing this we are not doing that! Ok well you guys are making us do this not us. You guys are making it more complicated not us. Do not use this insurance company. Unethical, horrible customer service! Don’t listen to there response they have no idea what I am talking about.! Idiot company!!

Got my policy about 3 months ago. I was so happy until 15 days ago when I drove in to the water due to low visibility early morning while heading to work. Long story short. I called customer service and an adjuster was assigned. She called and assigned an appraiser, estimate and everything was completed, they asking me for 180 to tow my car to the service shop, after few transfer here and there, they found out that they waive the charge since it’s a claim related. (Wonderfull) I called the adjuster after a day to let her know that service people needs her approval to tier things apart and start working. After calling her again after two more days, she was pissed and unprofessional even told me not to call her multiple times and keep waiting until she calls me back because she has to do recording statements all day. But a big thanks to the service people, who got me out of this as quick as they could. Pay .50 cents a day and get a better insurance and, save yourself the energy and time!

I tried to get intouch to let to let you know that I was having trouble trying to get a insurance card on my phone.I not realize that I could not find a phone number for Clearcover I even requested a phone contact. If I have so much trouble contacting a person now what would it be like if I had problems. Please cancel my policy as of now I had a overlap so I was still covered and now will continue to be covered by USAA. They charge more but are there to help. Please advise me if you need more informatio. Regards, David Christiansen

It is really difficult to reach customer service. I've had to wait and on top of that it send me to voicemail. I had to continue calling for days. They must not like answering people. I've also had to wait on both the phone and the chat at the same time and they just take forever.

Canceled this policy the day I got it because I found a much cheaper rate elsewhere. I asked for a refund before my payment ever hit anyone's system. I was advised I'd get an electronic check sent to my email (really?) In 7 to 10 days... here we are at day 12. Nothing. Awesome. When you talk to customer service, yes they're very nice people but the policies and company suck. Go somewhere else. I can't imagine what they'd be like with an actual claim.

Horrible , nobody is helping