ClearcoverReviews of clearcover.com

Horrible customer service. Possibly the worst I have ever dealt with. I had a payment not go through on the day it was due due to a card mix up. I immediately added a different card to the file and the payment went through on the exact same day. I even received a confirmation email saying that the payment had been received. About a week later I received a letter saying they have now canceled my policy due to non payment. I have been trying to get a hold of them for almost a month to try and sort it out and have not heard a single word from them. My Credit Union is now threatening to cancel the loan on my vehicle due to the cancellation of the policy which I already paid for and clear cover has not returned even a single email or phone call, unless you count an automated response that just says that they received your message. I guess if you enjoy dealing with customer service that never responds it's perfect for you.

My car was in an accident on 07/17, full coverage insurance with Clearcover. Claim filed on 07/18. As of 08/16 my claim is still in Review stage - Clearcover still decides whether they will pay or not. I've been without a car for a month, Clearcover towed it to their lot and keeps it there. I prepaid in full a 6 months policy. Claims are handled by Littleton Group, which refuse to provide any timeline or deadline on when the Review stage will be completed. For last 9 days all calls to adjustor are routed to voicemail, no call back. Calling Clearcover support doesn't help, they just route you to Littleton Group adjustor. DO NOT buy insurance here. I have a very inexpensive car, less than $10k market value. So if they made my claim experience this difficult, you can imagine how much runaround you will get if you'll insure a more valuable vehicle with them.

Same exact complaints as other reviewers. Stay away from this company! Customer service abysmal. Supposedly my card payment failed this month (which makes no sense) so Clearcover immediately snail-mailed me a cancellation notice. If I got that envelope one day later I'd have been out of town for work and had an uninsured car in my driveway. I called customer service and when I said I was going to cancel because of this they HUNG UP on me! For the past 2 days I've called and sat on hold for 10-15 minutes until an automated message asks me to leave a message. I've left messages twice and nobody calls me back.

I filled in all of the information in the web site for get a quote. I am married but my wife does not have a license. I couldn't finish to get the quote.

My policy was set to expire on 4/15/21. I paid on the 14th using my debit card and five days later Clearcover withdrew another payment from my checking account. I called them about the overcharge and the female associate told me that they would mail me a check, and it would arrive in 5 to 7 business days. Well that was a lie! The check never came! I've called back three times and got the rep. Jack twice and he said the same thing. Expect the check in 5 to 7 business days. Still no check! Clearcover just debited my account on the 15th of this month but still haven't reimbursed me for the overcharge! I'm cancelling my policy at the end of this month, filing a claim with my bank, and moving on from this fraudulent company!

They take your money and then check your credit and if you have poor credit the "great deal offer" goes out the window, they're just as lousy as the rest of the insurance companies!

I have been attempting to get ahold of someone to have them call my local court and no one will call them back or me. All I need is verification of my old policy. That's all. I have Sat on hold several times , no one answers or calls me back.

My husband and I just switched to clear cover because it was a good deal, however we are extremely disappointed in their customer service! It is terrible! We have been trying to get a hold of someone on their customer service team for weeks and no one will answer the phone or respond to our emails. We need proof of our new insurance or we will be fined $600 and we can’t get a hold of anyone to help us! What’s going to happen if we ever get in an accident or need their help in the future? If we don’t hear from them soon, we are just going to find new insurance.