Melissa H.
All was rosy until I filed a claim...
Clearcover provided me with what I needed for a season. They provided me with good quality auto insurance at a lower than average rate. I was happy to have both comprehensive and collision coverage with additional perks like roadside assistance and rental reimbursement. Unfortunately when it came to a fender-bender for which I was not at fault, things changed. The claims filing process was easy. I was able to detail the accident and provide pictures and insurance information for the other party. The next business day I received a call from the Littleton Group representative. The representative called me to instruct me to give the other party's insurance the best time to reach me. Seems innocent enough. I told the Littleton Group representative that I wanted to talk with a lawyer, just for a consultation. She became very aggressive, interrupted me several times during the conversation and told me that I didn't need to. Well, whether or not I 'needed' to was her opinion. I wanted to talk with someone for the security and to make myself feel better. Being in an accident is a stressful event. She was not compassionate at my feelings at all and pressured me to call the other insurance company if I wanted to 'resolve the issue and have them pay for my car's damages' she said. After the phone call with her I received a phone call from the other side's insurance adjuster stating that she was told I was seeking legal representation. I was floored. Now, getting this resolved, telling them that I'm not seeking legal representation and getting this claim moving again has been difficult. Needless to say that Clearcover was the perfect auto insurance company prior to me filing the claim. Just paying my premiums and having proof of insurance. As a result of being treated in a way that I was not satisfied with, I switched my insurance to a company that cost more for my premium but that provides me with EXCELLENT customer service. I recommend Clearcover to someone who doesn't want to spend a lot on premiums but doesn't require excellent customer service. I think the company had a good idea to reduce auto insurance costs by using AI and technology but fell short on some areas that they're still not as competitive as the major companies.
Response from ClearcoverOct 12, 2019
Hi Melissa, thank you for sharing your recent experience. When it comes to handling our customer's claims, we want to provide the best process and are sorry to hear this did not happen. During the claim process, you can seek outside legal counsel, and we apologize that this did not get communicated correctly. We want to help get things back on track, and our Director of Claims has reached out to you to resolve the frustrating process you went through.


