Cory W.
Almost Completely Satisfied
I first heard of Clearcover from a company called Young Alfred Insurance when I was comparing insurance companies. Young Alfred came back with several companies who offered considerable savings while maintaining the same or similar coverage. I was excited to make the change and was told that the quote was accurate according to the questions I had answered about my driving records, driving habits, and vehicle details. I told him that I was willing to purchase the policy. I wanted to wait for it to go into effect until the last day of my old policy which was on a Friday. On that day, I learned that the policy price was increased fairly significantly from the quoted price; I received no actual reason for the increase, except that sometimes the final pricing is subject to change. At that point, I had no choice but to purchase the policy because my other one had already expired. So now, I'm locked into having Clearcover for at least six months. The increased price is still less than I was paying with my old insurance company, so I am not upset that I made the change. I am only baffled why the price would increase for no apparent reason. I think their quotes should either be more accurate or at least, perhaps, more binding for the first term of a quoted price. Then, if need be, raise it up and let the customer know ahead of time so they can make an informed decision to stay with Clearcover or look for another company. So far I'm happy with the policy, but I only give this company a "four" because of the surprise increase in the policy premium.
Response from ClearcoverSep 30, 2020
Hi Cory! We strive to deliver an insurance experience that exceeds every customer’s expectations, and we’re sorry to hear that we’ve fallen short. A member of our Customer Advocate team will be glad to review your rate and policy with you. Our team is available Monday – Friday, 8 a.m. to 9 p.m. CT and can be reached by phone at 855-444-1875 or by chat through the Clearcover app or Help page.


