ClearclubReviews of clearclub.com

Response from ClearclubOct 12, 2026

We are sorry to hear about your frustration. We would like to clarify what happened, as we made several attempts to resolve this matter directly with you. When you contacted us regarding the incorrect renewal, we issued a refund for that charge. We responded to you by email and also attempted to reach you by phone and text to help resolve the situation. Our goal was to address your concerns upfront and save you the time and inconvenience. Additionally we canceled your subscription. Regarding the shipping address, we were not notified of your move or given an updated address before the original shipment was sent. We understand how frustrating it is when an order goes to a previous address, but we can only update shipping details when we receive the new information before fulfillment. We understand your concerns about the renewal charges and communication, and we regret that your experience did not meet your expectations. We made several efforts to assist you directly and remain willing to help resolve any outstanding issues. Our goal is always to ensure every customer receives a great fitting guard. Team ClearClub

Response from ClearclubJul 29, 2026

We are sorry to read your review. We take customer concerns seriously and always want the opportunity to resolve any issues. At this time, we have been unable to locate an account matching the name associated with this review or any communication containing the details you have described. We also cannot identify a subscription renewal matching the amount you referenced. For clarity, if a customer chooses not to proceed after receiving their impression kit, no custom dental appliance can be made without approved impressions. Depending on the timing of a subscription, a replacement impression kit may be scheduled to ship as part of the membership benefits, even if impressions have not yet been submitted. If a subscription is canceled, no future renewals will occur. We would genuinely like to investigate your concerns. Please contact our Customer Support team with the email address used to place your order so we can locate your account and review what happened. If we have made a mistake, we will do our best to make it right. Thank you, Team ClearClub

Response from ClearclubJun 26, 2026

Thank you for sharing your experience. We are sorry to hear that your night guard did not meet your expectations. Our goal is always to provide every customer with a comfortable, well-fitting custom guard. When a fit issue occurs, our standard process is to evaluate the guard and determine whether adjustments or a replacement will provide the best outcome. We understand this can take additional time, and we are sorry for the frustration it caused in your case. Regarding your refund, our records show that your request was made outside of our 30-day refund window. We understand you chose to work with your credit card company, and once a chargeback is filed, the matter is handled through the card issuer's dispute process. We also want to clarify that we do not continue charging customers after a subscription has been canceled. If additional charges appeared while a chargeback was being processed, those transactions may have been related to the bank's dispute handling rather than new subscription renewals. We would be happy to review your account if you contact us directly. We appreciate your feedback, as it helps us continue improving our products and customer experience.

Response from ClearclubJan 29, 2026

Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet expectations. We did attempt to reach you by phone and left multiple voicemails. We created your new replacement guard which was delivered to you on January 28, 2026, along with including a return label so you can send the original guard back for review. All ClearClub guards are fabricated in our US based dental lab and sanitized prior to shipment, but we take your feedback about presentation and communication very seriously. Our goal is always to deliver a high-quality, custom product along with service that reflects that value. You can reach us directly at [email protected], or return our call at your convenience.

Response from ClearclubDec 10, 2025

We are very sorry to hear about your frustration, as that is never the experience we want for our customers. Our team has been working closely with you through multiple impression attempts, and even though your order is well outside the return window, we offered our new No Stress Impression Kit to help make the process easier. You agreed to this option, and your new kit is on its way. Our goal is always to help you successfully complete your impressions so we can create a guard that fits comfortably. We appreciate your patience, and we remain committed to making this right for you. If you need any additional assistance, please reach out to our support team.

Response from ClearclubDec 9, 2025

We are very sorry to hear about your experience. We appreciate the opportunity to clarify what happened and how we tried to resolve it. Our team reviewed your case in detail. We worked hard to offer multiple solutions to ensure you received a properly fitting guard: --Offered to remake your guard at no cost --Offered to send a new impression kit for a fresh start --Refunded your renewal charge in full as a courtesy, even though it processed within the standard subscription window We provided several options to resolve the fit issue. All options were declined. We want every customer to receive a comfortable and accurate guard. We are sorry we were not able to complete that process in your case. ClearClub has thousands of happy customers who appreciate our high-quality night guards and retainers at a fraction of the dentist cost. We appreciate you trying ClearClub.