Maggieonetwothree
DECEPTIVE SCAM company. Charged 3x what I authorized for the background check
Do not use Clearcheck for your background checks. This company has deceptive and misleading business practices. In September 2024, they offered a background check online for the clear price of $39.99. No where during the process are you told that there will be an additional $98 for the county criminal record search. In fact, it looks like it is included in the $39.99. The information about this surcharge is 7 clicks in, and never shown in the total before you pay on your credit card. you will only see the $39.99. You will see the $39.99 PLUS the $98 when you receive your invoice. A woman named Mariana who has the worst job on earth will reply that there was a disclosure, and will even show you the ridiculous number of buried clicks that you need to reach that $98 amount that they just charge you without confirmation. BE CAREFUL DO NOT USE CLEARCHECK. DECEPTIVE. YOU WILL BE CHARGED 3x what you expected to pay.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hello, thank you for explaining your concerns about the county-search surcharge and how prominently it was presented. We pride ourselves on competitive, transparent pricing, and appreciate your feedback about the ordering experience. State and county fees are disclosed during ordering and passed through at cost, with no markup. These government access fees apply to background screening companies requesting the same records. Please contact our customer support team so we can review the surcharge on your invoice, address your concerns about the disclosure, and work toward a resolution. We’re happy to help.