BackgroundChecks.com (fka ClearChecks) Reviews | Read Customer Reviews of clearchecks.com

BackgroundChecks.com (fka ClearChecks)Reviews of clearchecks.com

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BackgroundChecks.com (fka ClearChecks)

About BackgroundChecks.com (fka ClearChecks)

ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. We help businesses make informed hiring decisions with easy-to-use online background checks, transparent pricing, and helpful customer support.Our platform brings employment background screening into one convenient workflow. Depending on the package and services selected, employers can access criminal record searches, employment and education verification, motor vehicle records, and drug screening. From hiring your first employee to managing ongoing screening needs, we make it easier to order checks, track progress, and review results.We believe employers should understand what they are purchasing. Our pay-as-you-go packages explain the searches included, with applicable state and county access fees disclosed during ordering. These third-party fees are passed through at cost, without markup.Our online tools help employers manage applicant invitations, consent, report review, and adverse action workflows. Applicants can also raise disputes about information in their reports. We combine straightforward technology with support to help customers navigate questions about their orders and screening results.Important clarification: This profile represents the US business ClearChecks.com, now BackgroundChecks.com. It does not represent a separate UK business with a similar name. If your feedback concerns a UK DBS application or a purchase from another website, please check your order confirmation to ensure your review reaches the correct company.Learn more about our current services and pricing at https://www.backgroundchecks.com.

BackgroundChecks.com (fka ClearChecks) (clearchecks.com) has 151 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.

Also known as: clearchecks.com
Website: clearchecks.com
Category: Administration & Services
Location: Greenwood Village, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BackgroundChecks.com (fka ClearChecks) reviews

Showing 145 reviews with 1 star · Clear filters

shazad I.
Oct 27, 2021
My private hire badge needs applying…
My private hire badge needs applying for again. Runs out. So i used these guys and charge after charge. I also payed for fast track was told would be quick max 48hrs. Been 2 weeks no sign of anything. I am so annoyed as i will loose my licenece if not here by 2weeks. Cost me way more then normal. Lines all closed due to covid even though i work for nhs covid and not such covid issues. Email support told me no idea as they have no track or even do dbs checks. So i really do not no what to do.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi shazad, there may be a mix-up between businesses, given your reference to a DBS check and the processing time you describe. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please check the business website on your order confirmation. If your purchase was with a separate UK company, consider updating or relocating your review to its corresponding profile so your feedback reaches the business involved.
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Emma T.
Oct 27, 2021
AVOID THEY TAKE YOUR MONEY BEFORE THE…
AVOID THEY TAKE YOUR MONEY BEFORE THE END OF THE APPLICATION IS COMPLETE. THE STEPS ARE SET UP TO AVOID ACCOUNTABILITY THEY THEN SCAM YOU BY NOT REFUNDING YOU THE CORRECT AMOUNT THEY STILL OWE ME £50. THEY CLAIM ITS FOR ADMIN BUT THEY HAD NO ADMIN AS NO DOCUMENTS.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Emma, we would like to clarify a possible business mix-up involving the payments in pounds you describe and your refund concerns. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Could you check which business website appears on your order confirmation? If it belongs to a separate UK company, please consider updating this review or posting your feedback on that company’s profile.
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Paula H.
Oct 1, 2021
never go with this company i applied…
never go with this company i applied and kept getting sent to verify so I paid £75 THEN GOT SENT TO VERIFY WHO charged me £11 and refused the verify I was then sent back to verify had to pay again all in total I have sent £115 and still have no check utterly stupid I have raised this with my bank and told them it is fraud
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Paula, your feedback may relate to a separate UK business, given the payments in pounds you describe and the verification process you describe. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please compare the website on your order confirmation with ours. If your feedback was intended for a separate UK company, consider updating or moving it to the relevant profile so it reaches the company that handled your purchase.
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Garfield P.
Sep 22, 2021
This is a fraud company that is working…
This is a fraud company that is working with employment agencies to ROB poor job seekers who is looking for a job I don’t know how these people is allowed to do what they are doing to people and get away with it I have been Scammed by them but they have help because I was given a link by a agency to do a DBS check and this is how I end up with these scammers if it was not the agency they could not take my money so be aware of the agency’s because I think is them that set up these dbs checking companies to rob un suspecting job seekers they ROB me £73
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Garfield, we would like to clarify a possible business mix-up involving your reference to a DBS check. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Could you check which business website appears on your order confirmation? If it belongs to a separate UK company, please consider updating this review or posting your feedback on that company’s profile.
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Chris S.
Sep 3, 2021
I could not be any more angry with this…
I could not be any more angry with this company, the phone lines are useless as well as the messaging service, 14 days in I do not have my check complete and I am £93.50 out of pocket
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Chris, your feedback may relate to a separate UK business, given the payments in pounds you describe. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please compare the website on your order confirmation with ours. If your feedback was intended for a separate UK company, consider updating or moving it to the relevant profile so it reaches the company that handled your purchase.
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Mr Philip J.
Apr 29, 2021
STAY WELL CLEAR OF THIS COMPANY NOTHING…
STAY WELL CLEAR OF THIS COMPANY NOTHING BUT A SCAM CHARGE £95.00 FOR SOMETHING THE GOVERMENT CHARGE YOU £23.00 FOR TRY TO GET YOUR MONEY BACK NO CHANCE TRY TO CALL THEM NO CHANCE SENT EMAILS NO REPLY ABSOLUTE JOKE OF COMPANY AND SHOULD NOT BE ALOUD TO TRADE
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Philip, there may be a mix-up between businesses, given the payments in pounds you describe. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please check the business website on your order confirmation. If your purchase was with a separate UK company, consider updating or relocating your review to its corresponding profile so your feedback reaches the business involved.
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Martin D.
Mar 4, 2021
ABSOLUTELY A RIP OFF BE WARNED!!!!!
ABSOLUTELY A RIP OFF BE WARNED!!!!! They sell you the 39.00 package, then charge you 95.00 for a service charge. RIP OFF. They put up a small link with no emphasis, and then hit you with the 95.00. During these tough times, these rip off artists are taking advantage of people. IM GOING ALL THE WAY TO THE TOP. I WILL NOT STAND FOR THIS! RIP OFF!!!!!!
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hello Martin, thank you for explaining your concerns about the difference between the package price and the additional charge. We understand the importance of clear pricing and pride ourselves on transparency. State and county record-access fees are disclosed during ordering and passed through at cost, with no markup. These government fees apply to background screening companies accessing the same records. Please contact our customer support team so we can review the charge you described, explain what it covered, and address any concerns about how it was presented. We’re happy to work toward a resolution.
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Kim C.
Oct 19, 2020
I've used this company twice before and…
I've used this company twice before and it was fine. This time I did a more thorough background check. Got hit with an additional $95 charge. I called them on it and was told by Charlie, "If you order the $39.99 report you are authorizing us to run those counties automatically with notice surcharges may apply depending on the counties...and if those counties have surcharges". I said I was going to write reviews. Their response wasn't one of helpfulness or apology, it was, "we understand". It's in the fine print....SOMEWHERE. Disgraceful. They lost my business.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hello Kim, thank you for using our service previously and for explaining why the additional county charges were disappointing. We pride ourselves on competitive, transparent pricing, and appreciate your feedback about the visibility of fee disclosures. State and county access fees are disclosed during ordering and passed through at cost, without markup. These government fees apply to background screening providers accessing the same records. Please reach out to our customer support team so we can review the charges from your more extensive search, answer your questions, and work with you toward a resolution.
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