BackgroundChecks.com (fka ClearChecks) Reviews | Read Customer Reviews of clearchecks.com

BackgroundChecks.com (fka ClearChecks)Reviews of clearchecks.com

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BackgroundChecks.com (fka ClearChecks)

About BackgroundChecks.com (fka ClearChecks)

ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. We help businesses make informed hiring decisions with easy-to-use online background checks, transparent pricing, and helpful customer support.Our platform brings employment background screening into one convenient workflow. Depending on the package and services selected, employers can access criminal record searches, employment and education verification, motor vehicle records, and drug screening. From hiring your first employee to managing ongoing screening needs, we make it easier to order checks, track progress, and review results.We believe employers should understand what they are purchasing. Our pay-as-you-go packages explain the searches included, with applicable state and county access fees disclosed during ordering. These third-party fees are passed through at cost, without markup.Our online tools help employers manage applicant invitations, consent, report review, and adverse action workflows. Applicants can also raise disputes about information in their reports. We combine straightforward technology with support to help customers navigate questions about their orders and screening results.Important clarification: This profile represents the US business ClearChecks.com, now BackgroundChecks.com. It does not represent a separate UK business with a similar name. If your feedback concerns a UK DBS application or a purchase from another website, please check your order confirmation to ensure your review reaches the correct company.Learn more about our current services and pricing at https://www.backgroundchecks.com.

BackgroundChecks.com (fka ClearChecks) (clearchecks.com) has 151 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.

Also known as: clearchecks.com
Website: clearchecks.com
Category: Administration & Services
Location: Greenwood Village, Colorado
Listed on Five Star Index: 2026

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Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BackgroundChecks.com (fka ClearChecks) reviews

Showing 145 reviews with 1 star · Clear filters

Margaret D.
Aug 26, 2022
TOTAL SCAM
TOTAL SCAM - DO NOT TOUCH THEM. AS SOON AS YOU SIGN UP, YOU ARE POINTED TO OTHER WEBSITES WHICH DEMAND MORE MONEY TO "VERIFY" YOUR DOCUMENTS. WHEN YOU SMELL A RAT AND TRY TO CANCEL THEY LOCK YOU IN WITH THEIR "CLOUD" CONTACT FORM - MEANTIME THEY DEMAND ALL SORTS OF PERSONAL INFORMATION IN ORDER TO EVEN SEND THEM A MESSAGE, AND THEY DO NOT ISSUE REFUNDS EVEN IF YOU ATTEMPT TO CANCEL IMMEDIATELY WITHOUT SUBMITTING NECESSARY DOCUMENTS. MY BANK IS AFTER THEM FOR A FULL REFUND. DON'T TOUCH THEM.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Margaret, the external verification websites and Cloud contact form you describe suggest there may be a mix-up between businesses. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please check the business website on your order confirmation. If your purchase was with a separate UK company, consider updating or relocating your review to its corresponding profile so your feedback reaches the business involved.
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Kathleen A.
Aug 24, 2022
Same as a lot of reviews I've read here…
Same as a lot of reviews I've read here - paid through the nose for a fast track DBS which wasn't in any way fast, redirected to Verifyonline which I had to pay further money for. I got my documents and thought nothing of it until I got y credit card statement in today and realised they've been helping themselves to £8 monthly! No way to speak to anyone when I rang as they don't give the option so I've sent messages via their site and email telling them to stop and asking for a refund. Serious con
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Kathleen, there may be a mix-up between businesses, given your reference to a DBS check and the recurring charges you mention. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please check the business website on your order confirmation. If your purchase was with a separate UK company, consider updating or relocating your review to its corresponding profile so your feedback reaches the business involved.
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Donna M.
Aug 19, 2022
Terrible company
Terrible company, no way of getting in touch with them, very over priced, 4 weeks in and nothing from them, went straight onto the .gov website £18.00 job done in the post. Clear check should not be allowed to trade.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Donna, we would like to clarify a possible business mix-up involving the payments in pounds you describe. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Could you check which business website appears on your order confirmation? If it belongs to a separate UK company, please consider updating this review or posting your feedback on that company’s profile.
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Ann T.
Aug 17, 2022
Totally fed up
Totally fed up! I completed the Application form which wasn't easy and 5 weeks later I'm still waiting for them to contact me re progress. Its impossible to communicate with them via phone or e-mail. They have taken £168 out of my bank account and I still have no DBS certificate. I sent the required documentation they requested to proceed and they are still asking for the same. How can they live with themselves. Please don't be taken in by them. Disgusting
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Ann, your feedback may relate to a separate UK business, given your reference to a DBS check. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please compare the website on your order confirmation with ours. If your feedback was intended for a separate UK company, consider updating or moving it to the relevant profile so it reaches the company that handled your purchase.
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Ugochukwu O.
Aug 10, 2022
Clear check is a Scam
Clear check is a Scam Not anywhere near what they claim they are. Debited my account by £93.50 and keeps asking me to upload my documents, and when I did that several times they directed me to a link, Verifyonline which again charged my account with £16.80 and verifyonline will then start with their own endless questions. When I discovered it wasn't working as it was the 5th day instead of 24 hours service which they advertised, I applied for a refund of my money from Verifyonline which they responded promptly and returned £16.80 back to my account. But Clear check refunded me only £25 and kept my £68.50 till now for service they failed and never provided. Too bad for Clear check to claim that they are government approved DBS agent rather they are out there scamming the public with their false claims of delivering DBS services in 24 hours
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Ugochukwu, there may be a mix-up between businesses, given your reference to a DBS check and your refund concerns. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please check the business website on your order confirmation. If your purchase was with a separate UK company, consider updating or relocating your review to its corresponding profile so your feedback reaches the business involved.
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Bee A.
Jul 28, 2022
I have purchased a fast track basic dbs…
I have purchased a fast track basic dbs check and paid £83 - and they confirmed after payment that it will come between 7 to 14 days. So basically the service is not fast track. I have been trying to contact the company which is impossible! There is a phone number to call but it is absolutely ridiculous because it does not give you any chance to talk to someone. There is no cancellation possibility! They keep sending emails to tell you to upload documents but no chance to cancel. I found this company on web search, I believe on Google search or safari. Google search has to sort something out here because we are trusting their advertisement. The company appears on the first line of the search bar.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Bee, we would like to clarify a possible business mix-up involving your reference to a basic DBS check and the recurring charges you mention. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Could you check which business website appears on your order confirmation? If it belongs to a separate UK company, please consider updating this review or posting your feedback on that company’s profile.
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Tiny M.
Jul 14, 2022
Fraud and a worst website DBS…
Fraud and a worst website for DBS check. I've spent more than £100 for this still they are asking money but response when I'm trying to contact them. Worst ever
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Tiny, there may be a mix-up between businesses, given your reference to a DBS check. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please check the business website on your order confirmation. If your purchase was with a separate UK company, consider updating or relocating your review to its corresponding profile so your feedback reaches the business involved.
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Matthew E.
Jul 11, 2022
Do not use
Unnecessary company, taking money when the gov website does the same job for a fraction of the price. Top of advertised companies and government approved to do the checks - but no extra benefit and costs a lot more.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Matthew, your comparison with a government website offering the same check suggests your review may relate to a separate UK provider. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please check the business website on your order confirmation. If your purchase was with a separate UK company, consider updating or relocating your review to its corresponding profile so your feedback reaches the business involved.
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