BackgroundChecks.com (fka ClearChecks)Reviews of clearchecks.com

1.1151 reviews
Administration & Services
South University Boulevard 5190, Greenwood Village, Colorado

Write a review

Call Directions Website

BackgroundChecks.com (fka ClearChecks)

Write a review

About BackgroundChecks.com (fka ClearChecks)

ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. We help businesses make informed hiring decisions with easy-to-use online background checks, transparent pricing, and helpful customer support.Our platform brings employment background screening into one convenient workflow. Depending on the package and services selected, employers can access criminal record searches, employment and education verification, motor vehicle records, and drug screening. From hiring your first employee to managing ongoing screening needs, we make it easier to order checks, track progress, and review results.We believe employers should understand what they are purchasing. Our pay-as-you-go packages explain the searches included, with applicable state and county access fees disclosed during ordering. These third-party fees are passed through at cost, without markup.Our online tools help employers manage applicant invitations, consent, report review, and adverse action workflows. Applicants can also raise disputes about information in their reports. We combine straightforward technology with support to help customers navigate questions about their orders and screening results.Important clarification: This profile represents the US business ClearChecks.com, now BackgroundChecks.com. It does not represent a separate UK business with a similar name. If your feedback concerns a UK DBS application or a purchase from another website, please check your order confirmation to ensure your review reaches the correct company.Learn more about our current services and pricing at https://www.backgroundchecks.com.

BackgroundChecks.com (fka ClearChecks) (clearchecks.com) has 151 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.

Also known as: clearchecks.com
Website: clearchecks.com
Category: Administration & Services
Location: Greenwood Village, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Administration & Services, Colorado

Write a review

About BackgroundChecks.com (fka ClearChecks)

BackgroundChecks.com (fka ClearChecks) (clearchecks.com) has 151 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.

Also known as: clearchecks.com
Website: clearchecks.com
Category: Administration & Services
Location: Greenwood Village, Colorado
Listed on Five Star Index: 2026

Sparsh

Apr 17, 2024

Do not use

I used ClearChecks recently to conduct a background check for a nanny that I am hiring. I paid $69 for a comprehensive check that includes Federal records search. A few hours after my applicant submitted their info, I got notified that all their data was Cleared. However, the applicant called me to let me know that accidentally they entered the wrong information for SSN. (They ended up copying their phone number into the SSN field). I contacted customer support and explained that the applicant made an error - but I was surprised that the system Cleared it. They then informed me that they just do a SSN trace without verifying whether it matches the name and address of the person submitting the info. So in fact, you could enter any random SSN and still get passed as long as the SSN is valid. This makes me lose trust in the validity of their verification process. I have worked on KYC products in the banking context. If there is a SSN mismatch - the practice is to ask the user to enter the information again. Regardless, you shouldn't be getting a Clear report for an invalid SSN. Secondly, I requested customer service to let the applicant run the check again with the correct info. They refused to do so, and asked me to purchase another background check report. The customer support rep was curt and unhelpful - and didn't really engage in actually resolving the situation. What surprised me more was that this person is the head of customer support at the company. I wouldn't use this company again for background verifications. There are several options out there and they don't deserve your business.

Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026

Hello Sparsh, thank you for explaining your concerns about incorrect applicant information and the response you received. We understand why this affected your confidence and would welcome the opportunity to review what happened. Our screening draws on various databases to identify names and aliases associated with applicants and support comprehensive searches. This does not resolve the specific input issue you described, which deserves an individual review. We manually review all records we report before releasing them. Our automated adverse-event and dispute processes are available to customers and applicants free of charge to raise concerns and seek corrections to report issues. Please contact our customer support team so we can review the information, report, and your concerns with you.