clearcaptions.comReviews of clearcaptions.com

I have a hearing loss plus an auditory processing delay. I thought this would be a perfect solution. I ordered it and installed it. No problems until I actually try to use it. I had fiber Internet connection, but it constantly kept dropping. The text was full of errors, even if a native English speaker was speaking. If the speaker was Indian or Latin or Filipino or Oriental, I got gibberish. I actually threw this device in the trash because it was worthless.

I had Clear Captions years ago and used it infrequently - it's not a good product. Yes, people have to monitor the call (they did with TTYs too) but the accuracy (inaccuracy of voice recognition is not good). I finally contacted them to return the unit (they said put it in trash). But I tried again some years later. I contacted them numerous times and said, "Don't call me. I don't use the phone." They called repeatedly until I blocked them. I said I want to return the phone since I've not used it this time (it has been @6years+ the device has remained packed and useless). They have my email but they never use it and they ignore my requests to contact me by email. It's crazy unprofessional. I guess they can keep charging MC by not responding? I suppose my next step will be BBB. I recently sent an email to one of their divisions to try to get someone to contact me. That didn't work. Don't fall for the ads. There must be something better (was looking at captioning in glasses) but haven't found anything yet. The date of experience goes back to around 2019.

Terrible customer service and line is constantly needing replaced and takes days to get a new one for my step-dad so he is out of a phone .Bought him a cell phone but he needs the closed captioning a bigger screen

I tried to get Clear Captions installed for mom. I dodged a bullet due to their lack professionalism. My first appointment was cancelled and rescheduled for 10 days later. On the appointed day I called the installer (who actually has a rather lofty management title and mature speaking voice). I was told they were running a bit late but that I would be called when on the way to the 2 - 4 PM appointment. After some more messaging I am given a dinner hour time. Now that I see the reveiws, it clear this whole enterprise is just another scam of government resources.

Their captioning service is not automated; they have people listening to your phone calls and those people type the captions in real time. It is like a free text messaging service where someone is typing the message which appears as a caption on your phone as it comes in from a caller. What I am saying here is described in small print at the bottom of their initial e-mail when you order their service. I cancelled my order because I do not want other people listening to my phone conversations. My privacy is important to me.

The first mistake I made was contacting Clear Captions I should have read reviews first. Reviews were all 1-star, nothing higher. My first appointment was for 2-4 PM.I came home at 12 and the Tech was waiting at my door. His appointment was for 12 o'clock. He disabled my Landline and hooked up his phone, which didn't work., checked a few things, gave me a 13-page booklet of instructions left about an hour later. I said I changed my mind. It was too complicated and I don't want it. An appointment for 6 days later was set to pick up the equipment. A one-star review is too high.

Just before I actually called them, I decided to quickly look them up to see if there were any reviews. I immediately saw something about a scam, but I was going so fast I went past it. Then I merely called to get information at the insistence of my son who had seen an ad for it on TV. They took all my information, said I qualified for the free phone, and booked a date to have my phone installed. A couple days later, remembering seeing something about a scam, I decided to call and cancel my appointment to have the phone connected. They asked if I'd received my phone, and I told them I had not. They looked it up and said it was due to arrive that day by UPS, told me to just put the phone aside when it came, and canceled my appointment. They called Saturday, and I ignored the call and didn't answer. Today, they called my landline, which I didn't answer, and they almost immediately called my cell phone, which I also didn't answer, because I had told them I would call them back when I was ready to have my phone installed. I've just read all the bad reviews about them and have decided I won't be calling them back.

I would not recommend getting clear captions because when they say that there is no cost to you that is a lie because if you do not have internet you either have to pay for it or you do not get clear captions and a lot of people are on a very fixed income which is what I am on because I am on permanent disability and I cannot afford internet so therefore I can't use my phone