ClearcoReviews of clearbanc.com

Absolutely horrible experience with their ClearAngel program! I was contacted by one of the co-founders to sign up for their ClearAngel program. Everyone was great and responsive until after I signed their contract and connected all of my data. 2 months after signing the contract and after my on boarding I heard nothing back even after countless times of contacting the team. I am a small business owner of 2 business’ and the time, effort and excitement I had spent is wasted. You came to me, I didn’t come to you. I gave you all of my personal information that you still have without receiving anything positive or helpful for my business in return.

Unwilling to work with you when something goes wrong. Still waiting to hear back from them about my personal guarantee. After initial discussion with an empathic person, now hit a wall of silence and inflexibility. Rather drive me towards personal bankruptcy than deal with the situation. One of those tier 2 lenders where everything looks great whilst things are running smoothly but the moment things become difficult you see what they are really like. In the goods times, its all positive to the point you forget it is not really cheap money as they make more available. But god forbid something doesn't go to plan, like a Pandemic, dark clouds cover over the sunshine and it gets very cold.

I had a very concerning and frustrating experience with Clearbanc. I was invited to participate in their ClearAngel (angel funding) program but have been completely ignored after I had connected my Shopify and Facebook business accounts per their instructions. It was a very confusing, misleading, and fruitless process. After an initial email exchange, they sent me dates to schedule an onboarding. I choose the earliest possible, not knowing exactly what to expect. Then I was asked to connect all my accounts before attending an onboarding. But one of the requests was to connect my bank account so they can see my finances. I connected my Shopify and Facebook accounts. Then I asked some questions around connecting banking accounts and adding other accounts they were looking for. Several days go by and I don’t hear anything, which was weird because in previous communications, they had even communicated over the weekend. I reached out to another person there and that person says they don’t know who I am referring to and asked that I forward my questions to her. At this point, I am very unnerved that my data is just out there and this tech forward financial institution that I am potentially working with for the next four years has such basic problems with customer experience, communication, and organization. So I tell her I am concerned and ask her if this is an anomaly or what am I to expect the next four years. I don’t hear back. A week and a half after sending my questions initially, I heard back from the previous person who simply says “sorry for the delay, sending this to customer success and you’ll hear back soon”. I still don’t hear anything for a few days and after being essentially ignored for two weeks, I sent an email to one of the founders who had reached out to me initially to participate in the program. I write to him about my experience and asked for a resolution. It’s been over a week now and nothing. I have no idea what it’s like to work with the Clearbanc side of the institution versus the ClearAngel side, but my experience with ClearAngel has been a huge waste of time. As a one woman run business right now, spending the kind of time, mentality, and effort into getting ready for their program and trying to get ahold of them has hurt my business’ growth during those times. I also feel very uncomfortable by the fact they had access to my data for so long, especially because their business model is based on providing automated data-driven recommendations to partners. I had requested to remove my data from their site today, which may take up to ten business days to conduct due diligence according to their website. Concerned and truly disappointed after reading about them in the media. 5/18/21 Update: I heard back from support about disconnecting my business accounts from their platform and apparently you can't disconnect from the platform. The only way to disconnect is if you change your password on each of your business accounts (ex. Shopify). Good to know before connecting accounts with Clearbanc. 6/8/21 Update: I really didn't want to bother with writing this update but after talking to several other entrepreneurs, I decided that people really need to be warned about this company. After Louie from Customer got involved, he connected me with a member of the team responsible for working on my account. Without any explanation for the unresponsiveness, this person wrote that they only work with companies that generate above a certain level of revenue. I responded that I am confused because this was information they already had from me early on in the process. They had even previously stated that after I submit that information they will conduct due diligence to make sure I am a right fit for the program. After they getting that information from me, they sent me an agreement form to sign and then sent me multiple communications to connect all my accounts and data with their system. This is an incredibly shady practice. The other reviewer who called for an investigation of this company is absolutely right. My experience and their subsequent response clearly demonstrated their intention to take my information without any intention to grant me the capital as promised. They are taking advantage of small business owners' lack of resources to fight them and hold them accountable for their questionable practices. I believe that they deliberately misled me into providing data for their platform to service their bigger clients. Lesson learned. Beware and avoid.

This company should be investigated by the United States Federal Government for deceptive lending practices. To this day, I have **not** gotten a straight answer from their sales staff about the cost of capital, real interest rate, etc. I've done the calculations myself and the REAL INTEREST RATE IS IN THE RANGE OF 15-20+% AVOID!

After providing all data we were fully approved and set to launch January 3rd. This date came and went and after chasing my contact for weeks I was informed that the funding was no longer available due. The whole process has been a terrible waste of time especially with budget forecasting. We have wasted two months with ClearBanc which is the worst bit.

Aggressive.... give your email to these people at your own peril. There’s no unsubscribe button at the bottom of emails. Despite initially emailing back saying I couldn’t proceed, as I was not willing to share the companies data for any reason they continued to hound me and fill up my inbox. I would advise clearbanc to talk to your co workers- if someone has given a firm no, leave them alone!!

Bait and switch. They do not honour the offers they make. Once you accept an offer, they want to change the terms.

we said no to their offer aftwr seeing the negative reviews going around and we cannot believe how rude they are and pushy! Jonathan Adams to be specific is the pushy, rude person who has been hassling us. Can't believe they can act like this when being politely declined to ther offer of funding! I think they should look into this employee as it's giving them an even worse name of what they are like to deal with