ClearSaleReviews of clear.sale

Great tool, it's a must when selling online. It is a little difficult to understand at first but really usefull for fraud prevention.

Works as advertised

Good system but needs some work Overall I find Clearsale a good investment for my business. However, the user interface needs improving. In particular the process for uploading a chargeback. Once you do this, the system does not then allow you to see the uploaded chargeback, and I find I have to send it by email as well to ensure that Clearsale have received it. Unneccessary double handling, and inconvenient. Other than that, I believe it is worth the money we spend each month as things stand.

I have been trying to get help and no one responds. They got in touch with me immediately after they saw the review and fixed all of my issues. The follow up was great and handled everything.

Been with clear.sale for awhile and so far I haven't had any issues. Knock on wood I've never had to contact support for anything. The service and its software works without any issues or drama and the portal looks better than their competition. It's nice to know that when a large order comes in I'm ready to take it without a risk from fraud. I pay a bit extra for each transaction but for me the peace of mind is worth the extra cost and the best part is there is no monthly rent for their technology. Disclaimer: I haven't had a fraudulent transaction to test against clear.sale yet. Staff are responsive and flexible in problem solving. Their client-facing web portal could be more streamlined, unified, and accessible with plugins for quickbooks and other accounting software. A mobile app would be the next logical step, as well as SMS, slack, or teams notifications when orders clear as approved. I found it a hassle to login just to get my monthly billing PDF downloaded. I prefer PDF and CSV as an attachment via email is easier to work with. A simple one-time burnable download token via email without a login would be fine and easier than a full login to gain access to read-only information I'm only going to access once. Performance wise I found that their software's ability to update the store's order status was on the slow side, requiring you to check your email for order approvals rather than wait for an update to the order status. The experience was less than optimal in terms of workflow efficiency and during busy days I found it delayed my ability to ship out orders. I would prefer to have instant updates as soon as the order clears the fraud check. You always have the option to manually change the order status after checking your emails though. This company is based in the USA. I would like to see this company registered in Canada as a financial service with a head office in Vancouver and terms of service based on Canadian Laws. As a Canadian customer I'm not happy about being billed as a Canadian in US dollars. So far this is a more professional looking offering than the competition but the door remains open for other challengers, especially if they are Canadian-domiciled.

Your approval rates have been high, but your response time has exceeded 24 hours in some cases.

Customer service is excellent. Have to give it to their staff for promptly replying to emails and refunds etc. Refund timing can be improved. Chargeback submitted this month have to wait till the end of next month before receiving the refunds. Would love if it's refunded on a case-by-case basis like Signifyd does.

Good service and appears to have curbed our fraudulent sales, which is exactly what we needed. Main criticism is the app. Not easy to use, and often functions do not work such as invoices. Also everything is shown in $US regardless of which country you are trading in. I would also like to see the speeding up of approvals. Currently some take a few hours, others 12 hours. If we receive an order around Midday, it can often not clear until later that night. So far so good in general, once the app is sorted this will be much better.