ClearSaleReviews of clear.sale

We used ClearSale for six months, everything was going well until the first chargebacks arrived and they never covered them, that is, they don't pay the chargebacks. They claim to be the only company that covers 100% chargebacks and it's a lie, we canceled it.

Clearsale as a fraud protection company is a waste of your time, money, and, energy. At first let me clear how a fraud protection company becomes fraudulent against your rights and, I hope you please guys share this content, so it becomes viral as follows: Me: Hi, My name is ### and, i got approved for order ####, then the customer opened a chargeback. I placed my trust in clearsale even the order was not fulfilled. But i have been charged with shopify fee, bank fees and overdraft my bank account as a result of this financial loss. I expect you to collaborate in order to fix this inconvenience incident that i never wished to happen from my end. Best regards, Business Owner CLEARSALE: Hi, As the order was not fulfilled, you wouldn't be entitled to a refund. In this case, what's the total amount of fees you lost, considering your Shopify fees and the chargeback fees? Me: Hi, That sounds ridiculous, how clearsale is going to cover delivery fulfilled transactions only, with high risk inpact for customers, and, neglet non fulfilled orders wih minimum costs. This is the dark side of clearsale that any customer would be fearful to deal with. To start please i need refunds for canceled orders without chargebacks, #### & ####, by applying a credit of $$$$ for these transactions already mentioned before within these emails. I've being waiting for this forever, address this issue soon please. Its the least you could do or i will have to report a civil lawsuit, pertaing these transactions. Best regards, Business Owner   As a result of an incident like this, you are going to experience a poor customer service, and, disrespectful administration by ignoring what you deserve as a customer, and delaying the solution. Because you simply stressed to fix this issue. The least they can do is that even for simple canceled orders without a chargebacks. Then you still are going to have a headache to get that refund.

The most frustrating and idiodic experience of my life. I will no longer do buisness with an online retailer if there is any affiliation with clearsale. Their approach to fraud supression is to automatically deny anytning and blame it on the bank. Once denied you're blacklisted with no way to way to appeal. This company is a joke.

Dishonest dishonest

Can't sort thier app out on Shopify

Very poor experience working with David Fletcher and Brian Clarke. Typical salesmen overpromising and underdelivering. Great guys in the beginning from first point of contact to plug in. However, once all these issues started arising 1 week into Clearsales system, we had to call it quits. The VP of Operations came back offering to waive first month and saying that they would be able to resolve all the issues we were experiencing. I emphasized that they should've handled all this from the start so what makes me believe they will actually get it done. Clearsale messed with our sales flow big time and it was the biggest headache I've ever experienced working with any company. After cancelling with them, I receive an invoice in which I forwarded to David and Brian. Of course, they go MIA since I am not their client anymore. After multiple follow up emails on my end over the course of 5+ days, David Fletcher finally replied (not politely) after I advised that I would be taking this to their supervisor. This review would've been avoided completely if I would've just gotten one simple reply confirming not to worry about the invoice that should not have been sent to me. To top it off, we just got charged last night even though they stated we would not get charged. Pretty ridiculous. They really need to figure it out over there. Do not waste your time with them.

Absolute scam, standard Florida company operation... their service does nothing, it's just a sales trick. We tried to cancel the service and they are still charging our card and won't cancel the service. This is theft and this company is worthless. STAY AWAY

Avoid ClearSale if you give care about your business. From the first sales rep, until the last customer support representative, every single Company represenative lies to the customer so they hear what they want to hear. 1. The worst customer support - They take many days or weeks to answer simple questions about your account. 2. They claim they will reimburse your orders until later they claim they will not. 3. Shady and unethical sales practices but unexperienced and incompetent sales agents. 4. Obvious fraud gets regularly approved by Clear Sale. Clear Sale is a waste your money and time. Thank God I demo'ed only two websites, I will bring my many dozens of sites to a competent Company who doesn't complicate and lie to their customers.