Cleanster.comReviews of cleanster.com

I worked as a cleaner through CleansterPro and was never paid for a job where I cleaned a house for over six hours. I arrived on time, stayed for the entire scheduled shift (9 a.m. – 2 p.m.), completed the assigned tasks, and submitted before and after photos as required. When I finished, I notified Cleanster through the app. Despite this, I did not receive payment. I contacted Cleanster multiple times by message and phone with no response. Weeks later, a payment briefly appeared in the app with a notice that it would take 5–6 business days to deposit — then it was deleted. I was later told I would not be paid because two rooms were not completed, even though the scheduled time had ended and I fulfilled the hours I was assigned. It has now been four weeks, and I am still unpaid for labor I completed. This experience has been extremely frustrating and unprofessional. Cleaners should not have to chase payment or fear having wages removed after completing a job. I do not recommend working for CleansterPro unless payment practices and support communication improve.

I will like to apply zero stars, the worst ever. That are literally scam artist, fraudulent they take take take never give, take your money to sign on for jobs than early assign jobs, they never pay fairly or even at all,I am disgusted with this cleanster company, they have failed once when going by the name of Tidy and I worked with them as well and had exactly the same issues, they obviously haven't learned from their mistakes, now they're all over LinkedIn boosting about there progress with property managing companies but yet never pay there cleaners, they received a loan for 3 million dollars claiming to support there cleaners with on timely payments but yet I'm here to tell you it's fraudulent that haven't paid me promised to but have me the run around and still hasn't paid me, I'm sure they doing this to allot of cleaners making excuses that it's due to the change in payment platforms but yet they've been using this same excuse, if you can't pay your cleaners you can't run a company duh common sense, have some integrity be honest about it allow the cleaner to decide but no you rather choose to deceive. Well it's time everyone gets together and get these scammers out of business so they can stop taking advantage of people, we don't need to do a class action case, we can all file individually with a paupers affidavit, we won't have to pay anything out of pocket, take them to court evidence document everything and they broke the law and you have proof therefore you win and they will now have to pay court cost, what they owe and for emotional distress and of financial set back this has caused. I was really disappointed in them I thought this was gonna be something I could gain from but instead lost more than I gained way more loss than gain, A ongoing headache and these people are heartless they just really don't care. That's the close and personal truth.SMH in disappointment. 🛑 WARNING DO NOT PUT YOUR TRUST IN CLEANSTER. THAT ARE FRAUDULENT🛑😩

They stopped paying me after i cleaned for them the 3rd time. They havent paid me for 3 jobs i completed!

I still haven't gotten paid i email them they don't email back I want my payment or my lawyer is already investigating yall.

I had been with this company for over four years. Everything was fine until I had a problem with a customer trying to pleasure himself while I was working. I left and let the company know.And I still have not been paid for that job. Because of that, I decided to leave and I still have not been paid for the very last job.I did with them. I worked my butt off for them.\nAll to be ignored.

It would be a great app if it was ran with more organization. I had multiple people contacting me about cleans. Asking me repetitive questions. Then I was asked to do multiple cleans, which i eded up spreading out in two days, When I arrived at the first location, I met two ladies who saw me with cleaning supplies and asked if we where with cleansterpro and told me that they were waiting on delayed payments so beware. 2nd REDFLAG. I completed the cleaning task both days and have yet to be paid. The website and app claim that payment is next day if you have paypal or venmo. I had 3 different numbers repeatedly texting me on the days I worked but all ignored my text to them about payments.

As a pro using the cleanster pro app, I would rate 0 or negative stars if it were possible. From the very start I have had nothing but issues. When I arrived on my first job I was unable to access the apartment because the code cleanster gave me was wrong and they would not answer their phone or chat to help me. It took me 2 hours of trying before I was able to get in the room. Once the job was completed my payout was supposed to be after 9pm same day job was completed but it took me complaining for a week before I received it. The second time I arrived at a job site I had 2 apartments to clean. I could not access either door because both codes were wrong. After sitting in the hallway for 1 hour trying to get ahold of them I was finally able to get into the rooms. I collected the linens from the first room and went to take them to the basement to be washed. Once in the laundry area I discovered that the only way to do laundry is to pay for the washers yourself and only with a debit card and I only had cash. I contacted cleanster and waited another 30 min for them to tell me the only way I would be able to wash them would be to take them to an outside facility and pay for it and get reimbursed. So once I get back upstairs to the first room the latch key is dead and my purses jacket and cleaning supplies are all inside that room. For 4 hours I was back and forth with cleanster trying to figure out how to get in this room. After sitting in hallway all that time they finally tell me the only way to access it would be to buy a wireless charger and charge the latch key. My purse was in the room with all the money I had so I had no way to purchase a charger. I ended up having to find someone with the ability to share their phone charge to get into the room which took another hour. So for one room I already had 6 1/2 hours in and I hadn’t even been able to clean it yet. So I went to the second room and cleaned it. When It was all said and done I had spent about 10 hours at this job site for a total of $120.00 dollars. Except that…. That was over 2 weeks ago and I still have not received my payout from cleanster for that job and I have tried to get in contact with the numerous times and they don’t even have the decency to respond. Not only this but I am still waiting to be paid from the first job over 2 months ago for a reimbursement for laundry. I have tried everything to get paid for the work I did and it’s like they are punishing me because they wanted me to go back the next day to trouble shoot the lock and I declined. They have contacted me several times for jobs since then and I have declined with the reason that I will not accept any more jobs until I am paid for the last ones I did. But they refuse to answer the phone or respond to messages regarding any payout. This is the worst app I have ever used and you are making a mistake if you accept any work through them. They are thieves. And they do not care about the cleaners that use their app. The jobs and headache are not worth the money you most likely won’t ever see anyways. I have finally filed a formal demand letter for payment and if they don’t pay me within 7 days I will file this for arbitration because their contract blocks you from suing them in small claims court.

Omg theses people never pay there cleaners on time. It's ridiculous. They have every excuse . I finally got paid for Dec 4th.. now they owe for Dec 10 .. and now it's Dec 16 and still says pending . Such bull...I don't recommend this company to anyone..