Cleanster.comReviews of cleanster.com

How bout us cleaners file theft of services and put Liens on places we already cleaned

I used Cleanster back in May, and while the cleaner that came provided great service, the real issues came weeks later. I sadly found out that Cleanster never paid the cleaner. They charged my card, debited the money, and 30 days past, and the cleaner was obviously upset, and so I paid her directly, and gave her a big tip. She came back to my house, showed me the app on her phone, showed me she reached out several times about the issues, and zero response. She's a working mother, and the cleaning app she signed up for, performed the job for, and did well never paid her. After some Google searching, I found this was sadly the norm for this company. They charge clients, but don't pay out the cleaners. Another case of Fraud in America. It's also very sad because I connected professionally with Derrick, one of the founders. Very nice guy, we had good conversations, and even discussed the possibility of working together professionally. However, after reaching back out to him regarding the issue, as you could assume, nothing but crickets. Zero response. I strongly suggest you do not use this company, unless you want the outcome I wrote about above. To Derrick, be ethical and professional to your cleaners, and your clients. Karma is a real thing, and nobody is exempt from it.

They don't give you jobs . Its sporadic. They don't pay you. Its more than 2weeks and im still waiting to receive my pay. No response.

I spent $25 on a background check to get one job in a two month time period. One job that paid $80 for 6 hours of work. It took Cleanster a month and many texts and emails asking for my pay for them to send it to my Venmo. The company is a scam. The owners Derrick & Gloria do not care about their employees. It took threatening with a class action to even be paid. BEWARE OD THIS COMPANY!

Well I learned the lesson the hard way. I did my first cleaning last 23 April and guess what, 27 May now and still never paid? :( Multiple emails but no reply For other cleaners who needs extra bucks, pls look for alternatives and not this app Sorry not sorry! Hope someone higher looks into this :( God bless whoever is behind this!!!

Do not respond to support emails and will invoice you repeatedly for cleanings that do not happen. Highly illegal, probable scam.

This company does not pay! They want you to work for free they make twice as moch as you do per job and still a month later you wont be paid! You can call all 4 numbers and no answer and dont even wawte your time on a email because they never respond. Oh and if you happen to get a answer on the phone all they say is how they are getting in contact with the billing department which means nothing 2 weeks later still nothing. Its all a scam

I worked for and completed three cleaning assignments in early November 2025. Each job was completed successfully, and I received highly positive client feedback. In fact, all but one of the clients specifically requested that I return for future cleanings. Despite fulfilling these assignments to a high standard, as of May 2026 I have still not received payment for my work. The total amount owed, including base pay, boosts, and bonuses that were assigned to these bookings, is approximately $300. Since completing these jobs, I have made numerous attempts to resolve this matter through every available communication channel, including text messages, emails, in-app messages, and repeated phone calls to every contact number previously used to reach me. None of these efforts have resulted in payment or meaningful communication. I also retained legal counsel to draft and send a formal demand for payment. While I received no direct response, I have evidence indicating that this demand was received. Specifically, the message was removed from my in-app inbox after being sent, creating the appearance that it had never been submitted. Fortunately, I documented this communication with screenshots before it was deleted. On one of the few occasions I was able to speak directly with a company representative, I was contacted and asked to accept a same-day cleaning assignment on very short notice. Recognizing this as a potential opportunity to resolve the outstanding payment issue, I agreed only on the condition that I first receive payment for the work I had already completed. The representative declined, offering several explanations as to why immediate payment was not possible. Based on information from another cleaner who referred me to the platform and experienced a similar issue, I have reason to believe these explanations were inaccurate, as her payment was issued immediately when she raised the same concern. What was most concerning was being told that if I declined the assignment under these circumstances, I would no longer be offered future bookings through the platform. In effect, I was being threatened with termination for refusing to continue working after never having been paid for prior completed assignments. This experience has caused significant financial hardship and has had a serious impact on my stability. I am sharing this account as a warning to anyone considering working for or doing business with Cleanster. My experience raises serious concerns regarding payment practices, communication transparency, and professional treatment of workers. I strongly urge prospective cleaners to proceed with extreme caution.