Cleanster.comReviews of cleanster.com

This is the worst app I've ever used in my life! There's no communication with people on the other end and you think you got your stuff figured out and then they don't do their job. There's things I go through every time I feel like and it seems as if there's no notes in the system when you've talked to someone and then you have to explain everything all over again. It's rather ridiculous. Especially if you've talked to someone the day before and told him you'd be at the cleaning a little later in the day and then they start calling you and asking you if you're coming the next day and you already talked to someone the day before and let them know. But again there's no communication. It is so frustrating and it wastes my time when I'm out working! The app itself needs a lot of work. The messages that are sent before you even arrive at the location and ask you if you're still there cleaning and you haven't even arrived yet And then every hour it's bugging you asking you if you're still there cleaning. The confirmation messages I get like 10 of them before it's even time to go to the job. I just need one confirmation. This app needs help. It would also be nice to know how many people have stayed and for how many days. And then for payment. It is absolutely ridiculous that it takes up to 2 weeks to get paid. It makes me wonder how many people are really thinking about not doing any jobs for these apps anymore because they can't get their crap together and it gets rather frustrating. Trying to figure it out every time. Do better!

This is company is the worst about paying people I did a cleaning 3 weeks ago never received my money and they never answer the phone and always rude and lie about how big the property is I was told it was a 2 bedroom 2 bath home come to find out once I cleaned it was a 3 bedroom and 3 bath home and the price was super low the only time they ever answer the phone is if they need something from you don’t plan on using them again I requested more money to clean this place and they did not want to the pay was supper low

Really, really poor cleaning quality 1 out of 4 times that I’ve tried this service. On top of that, they charged me twice for the same service and up until now, almost a month later, it’s unclear when I will get my money back!

This company is a joke. It’s been almost a month since I completed a cleaning job for them, and I still haven’t been paid. Every time I follow up, they only respond with excuses and promises that payment is coming, but nothing ever happens. This is completely unacceptable. Everyone who works deserves to be paid on time. On top of that, there is virtually no support when you need help. If you try to contact them about an issue, it can take three days or more to get a response. If you’re in a situation where you need immediate assistance, don’t expect any help—they simply don’t seem to care. I would not recommend working for this company based on my experience.

booked Cleanster for an 11:00 a.m. cleaning appointment to prepare my home for a dinner party. I specifically took the time to carefully select a highly rated cleaner based on her reviews because I wanted to ensure the job was done well. At 10:35 a.m., I received a call informing me that my cleaner had developed a fever and could no longer make it. While I understand that illness happens, I had arranged my entire day around this 4.5-hour appointment. They asked if I could accommodate a replacement at 1:30 p.m., and despite the inconvenience, I agreed. At 1:30 p.m., no one showed up. Instead, I received an email saying someone named Ivy was approximately 25 minutes away. I had already called the company because they were late, but no one answered, so I left a voicemail. Shortly afterward, I received a text saying that a male cleaner was actually on the way. When I finally got through to someone, I explained that not only was the replacement already over 30 minutes late, but I was also not comfortable being alone in my home with a male cleaner. I had specifically selected a female cleaner, and I think it's reasonable for a company entering people's homes to recognize that some women have legitimate safety concerns. At the very least, this should have been discussed with me before sending a completely different person. Another thing that rubbed me the wrong way was that their text messages before the appointment instructed me to "secure my valuables." While that's probably intended as a standard precaution, it doesn't inspire much confidence in a company that should be thoroughly vetting the people they're sending into customers' homes. To make matters worse, this wasn't my first experience with Cleanster. I had booked them once several years ago at a different address. Since then, they've repeatedly called, texted, and emailed me with promotions—even after I unsubscribed from marketing emails and explicitly asked over the phone to be removed from their contact lists. Ironically, the only reason I booked them again was because they continued sending me promotional codes. After wasting my entire day, I asked if they could offer any compensation for the inconvenience. I was told they couldn't because I had already used a discount code, and instead they offered me another promo code for a future booking. They also said they'd have to "create a ticket" just to determine whether I could even receive a refund. By 2:00 p.m., I gave up waiting and cleaned the house myself. Had they been upfront from the beginning, I could have simply done that at 11:00 a.m. instead of losing an entire day. This was an incredibly unprofessional experience from start to finish. Poor communication, repeated delays, disregard for customer preferences and safety concerns, relentless marketing despite unsubscribe requests, and no meaningful effort to make things right. I won't be using Cleanster again, and I would strongly recommend looking elsewhere if you value your time.

I cleaned an apartment from cleanster pro. She called me and I spoke with her when I’ve arrived and called the client on three-way to get in her home because she wasn’t there. This was July 15, 2026. I been sending messages and chats about my payment I never received for the cleaning and I put in extra time. They told me I should’ve gotten with a couple days and it the 28th and still haven’t received my payment I worked very hard and spent time at that apartment. Now I go to the app and it’s like they’ve blocked me off or took the app down and not getting and respond back about the payment. It’s not right I worked on a last minute request and worked the way I did and added extra time but didn’t mind because I have a cleaning business and I make sure all my clients are satisfied.

DO NOT WORK FOR THEM… They pay low and will not pay you on time .. Today I was reminded why I didn’t pick up jobs .. I have yet to be paid for a job I did a week ago

Do not book. This company are lying scammers. I booked two weeks in advance. I noticed on the app that a cleaner hadn’t been confirmed 3 days before the clean was booked. I reached out and they assured me that everything was in hand. After taking payment and after the clean was booked they got in touch to tell me unfortunately they hadn’t been able to arrange a cleaner.