Cleanster.comReviews of cleanster.com

I had a very disappointing experience with this company. I completed my first cleaning on July 26, followed by three additional jobs, and I have still not been paid for the work I completed. When I first brought the unpaid payments to their attention, I received a message stating that the issue would be escalated. I later received an email saying essentially the same thing. After waiting a week without receiving payment, I followed up again and received another nearly identical response. At this point, it felt like I was receiving automated responses rather than having my issue actually addressed. What makes the situation even more frustrating is that I continued receiving offers for additional cleaning jobs, but I stopped accepting them because I had not been paid for the work I had already completed. On the last job I performed, the company removed the job and refused payment, claiming that something had not been cleaned. I provided photographs as proof of the work and responded to the concerns that were raised. When additional questions were brought up, I sent another set of photos showing the requested proof. After that, communication stopped completely. I have made multiple attempts to resolve this professionally and provide the documentation requested, yet I still have not been paid. It is extremely unprofessional to continue offering workers jobs while leaving them unpaid for completed work and then stop communicating when they ask for payment. I hope the company takes this seriously and improves the way it handles payments and communication with its cleaners.

I wouldn’t even leave one star. In fact, they actually need -100,000,000 stars with sad faces all the way. This company is doing nothing but taking advantage of the ones that are working for them and taking last-minute jobs for them to bless their soul so they can have their own life of living fabulously while we suffer and have the SERVICES rendered from us. Payment via Venmo, however it takes weeks months sadly, and now that I’m reading some of these reviews even longer than that? The sabotage that is about to come their way, I pray that someone feast upon their soul as they did our sore hands from cleaning for their own pleasure?

Cleanster is very very useless they treat workers like trash you go work and get paid after a month calling them and sending emails with no response and they pay you when they want they are very unfair unprofessional and heartless I and my lawyer a working on how to sue them soon for all what they caused to me and my company

This company is complete trash. It took over two months to get paid for one AirBNB. I would have been even more pissed if I had completed more jobs without payment. The pay is garbage. Doesn’t matter if you have to stay longer to complete all task. I would not recommend for anyone to waste their time and efforts for this company.

Completed a job 6.24.26, it is now 9.19.26. Still haven’t been paid on this job, even after sending formal demand for payment. Company won’t answer phone calls and only replies to emails with auto-reply’s.

This app markets itself as an exceptional platform for finding work, but there’s actually nothing there! There are no clients. On top of that, the starting hourly rate is a measly $20—a laughable amount considering you have to provide your own supplies. It’s also ridiculous that they set the price for your work; this is a job that hosts usually value and pay well for, yet apps like this are devaluing the very labor that keeps an Airbnb afloat—especially since cleanliness is a key factor in guest reviews. Don't waste your money on the background check; you won't find any work here.

Like many of the cleaners that have left reviews, I too have not been paid for 2 jobs I’ve done, one in Oct 2025 & another in Feb 2026. They scheduled me for 2 hrs for Airbnb duplex 2 units) that had not been cleaned in awhile! And the pay? $86 when it took me way over 2 hrs for both units. More like 8.5hrs and I didn’t even get to finish the 2nd unit. I’m owed well over $300 and I’m very interested in knowing if a case can be filed against the company. If anyone starts or hears about a lawsuit happening, please let me know. I have kept all my correspondence and emails from them just for this matter. I would appreciate being compensated for the mental anguish and stress of not being paid and loosing my car due to repo waiting for them giving them an opportunity to make good on their word. I’m surprised that they still have cleaners working for them. Please DO NOT WORK FOR THEM, DO NOT HIRE CLEANERS FROM THEM!!! We need to boycott them and shut them down for good! It makes real excellent cleaners look bad especially when we take pride in our work. If they want us to do a cleaning that is $20/hr then they must not want much cleaning done on behalf of their company… SUE THESE PEOPLE!!!

this is a scam, you clean and you are not paid for the completed jobs,they will tell you there is a problem with the payout system and they are working on it to get you paid as soon as possible, How MANY YEARS does it take the cleanster pro app TO PAY their independent contractors, do not work for this app