Terri E.
CSE Made Good!- Too Big for Their Britches
UPDATE: 7-25-2024 CSE responded after working out the kinks with their new shipping partners in TX. They sent me an additional order and refunded my original payment. They also sent me a $50 gift card, which I really appreciate. I am LOVING having my CSE protein. Hopefully, the new shipping partner will meet the task. I just used my gift card so we should find out. ________________________________________________ I have attempted to reach a human being for more than two weeks regarding an order from CSE. My bank account was debited $103.66 on 5/26 and I have not received the order. I tried to track the order and it said something about being in Texas, while I am in Salt Lake City, the company's local area. I love the product. however, I am hugely disappointed by the Peterson's, who own CSE. They seem to have forgotten their local champions. Today, after sending a message through Facebook messenger, I was told: "Hi Terri! We checked in with our Customer Experience teams and they said they are working with you now about your order. If you do not have any further questions, don't hesitate to email them back and they can help." ****I have never received more than an automated response. Who is working with me? I have not even been contacted. It is sad and frustrating to support a local business and have them forget the value of their local supporters.