jonathan S.
Real Customer Support
In this era of Amazon and Walmart, one starts to assume that shopping will be driven by searching through catalogs, placing an order and hoping for the best. But what happens if you change your mind? Thanks to Irina and the team at Classroom Essentials, it was easy to get a person on the line quickly, and a pleasure that the person (Irina) was motivated to figure out how to fix a problem. You may believe this is the purpose of customer service. But here's the unusual part. Irina went out of her way to fix a problem that I created. And she did it by putting me on hold (briefly) and finding a person in her organization to fix the problem. Prompt, personalized and effective customer support. What a nice surprise.




