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Will not accept returns/liars
Took several weeks to arrive. Poor quality, almost identical to those available on Amazon for half the price. Tried to return but despite numerous messages to and fro was unable to. They claim I purchased during a promotion and therefore was ineligible for returns. This is despite the item still being on sale on the website (for£1less) and them unable to provide any evidence of it being on sale. They are absolute scammers who couldn’t answer questions coherently or back up any of their claims.
Response from Classique CarriesMar 8, 2024
Hello Liz, We genuinely appreciate your feedback, and we're sorry for any inconvenience you've experienced. Quality is a top priority for us, and we take pride in offering artisanal, high-quality products. In reviewing our email correspondence, we see your concerns about returns. Our team is committed to finding solutions and providing clear communication. We understand the importance of addressing your specific situation, and we're here to assist you. Please get in touch with us directly via email, and we'll work together to resolve the matter to your satisfaction. Your satisfaction is crucial to us, and we're dedicated to ensuring a positive experience with our products.