Classique CarriesReviews of classiquecarries.com

Response from Classique CarriesMay 15, 2024

Hi Julia, We are deeply sorry to hear about your negative experience. However, this is the second negative review you've left here, and we'd like to understand why you choose to do so when we've attempted to offer solutions and alternatives through previous emails. We've provided options for reshipment or full refunds, yet unfortunately, we haven't received any response from you. It concerns us that you'd prefer to harm our reputation rather than resolving this issue constructively. We want to assure you that we are a trustworthy company committed to customer satisfaction. We hope you reconsider your approach and give us the opportunity to rectify any inconvenience you've experienced. We await your response via email so we can resolve this matter in the best way possible.

Response from Classique CarriesMay 14, 2024

Hi Chantal, Thank you for reaching out to us. We apologize for any inconvenience regarding your order. Upon reviewing our records, we see that your order, placed in July 2023, has been marked as delivered. Furthermore, we want to ensure that you receive accurate information about your order. Confirmation details have been sent previously via email. We kindly request that you refer to these emails for the most up-to-date information regarding your order status. As always, we encourage you to reach out to us via email directly if you have any concerns or inquiries before leaving any feedback or reviews. We are committed to providing excellent customer service and resolving any issues promptly.

Response from Classique CarriesMay 14, 2024

Hello Ana, we're truly sorry to hear about your negative experience. We strive to offer high-quality products at fair prices, so it's concerning to hear that you were not satisfied with your purchase. We want to clarify that you haven't contacted us at any point to address your concerns. We're here to assist you and resolve any issues you may have with your purchase. Please reach out to us so we can better understand your situation and find a solution that satisfies you. We value your feedback and hope to have the opportunity to rectify this situation. Please contact us so we can assist you in the best possible way.

Response from Classique CarriesFeb 28, 2024

Hi Teresa! We regret to hear about your experience. However, we'd like to clarify that your order, placed recently, is in progress, and we've been consistently providing shipping updates. We prioritize excellent customer service and promptly respond to emails. If you haven't received our messages, please check your spam folder. Your satisfaction is our priority, and we're here to address any concerns. Thank you for your understanding.