Andrew
Extremely disappointed.
I love quality products, especially quality that has history behind it. I have thoroughly enjoyed the last month of old school shaving. I was blown away by the amount of compliments on how much better my complextion was. I enjoyed looking through the site, reading and learning about the products (I probably spent over $300 in 30 days)! The shipping was excellent, site user friendly and email alerts were awesome. But what disappointmented me was the way a defective product was handeled. While using one of your razors the head broke off completely cutting my face, my thumb and middle finger pretty badly. When I called and sent pictures I was first told that shaving with a safety razor can be dangerous and I needed practice. I explained what happened again and was offered the same razor that cut me in return. I tried to explain that I didn't trust that model and asked if I could be upgraded to a better quality razor (about $10 more). I was told it was a small company and they couldn't do that. I bought a German made razor from another website. Classic shaving lost my business and my family and friends business over $10, I would think the cuts on my hand and face would have been worth at least that. I own 3 businesses in Indiana and I can assure you with unsympathetic customer service like that I would have a difficult time retaining customers. I have a feeling that if the owner of classic shaving would have taken the call he or she would have made my experience right. I even offered to send the razor back so you could inspect it for damage to prove it wasn't dinged up from a drop on the tile. I really felt like the women on the phone didn't believe my story (I sent pictures). I hope this feedback is helpful and can be used to help better your company. I guess I'll be using "The Art of Shaving" for my products in the future, I don't want to pay there higher prices, but I know they will stand behind their products.