Jono B.
Scam company
Scam company. takes your money for software that doesn't work and then ignores you if you request a refund. embarrassing customer support.

Clark Audio is a pro audio company that focuses on producing, publishing and selling royalty-free musical elements, synthesizer presets, software plugins and MIDI content.
Clark Audio (clarkaudio.com) has 57 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Internet & Software · Charlotte, North Carolina
Excellent

Internet & Software · Winston-Salem, North Carolina
Excellent

Internet & Software · Raleigh, North Carolina
Excellent

Internet & Software · Durham, North Carolina
Excellent
Showing 7 reviews with 1 star · Clear filters
Jono B.
Scam company. takes your money for software that doesn't work and then ignores you if you request a refund. embarrassing customer support.
Josh
I bought lofi panda, was charged twice, ignored on every possible communication method and then realised the software doesnt even work. Crashes 2 or 3 presets in. Initiated a charge back. Screw Clark Audio.
Alex B.
I bought the Panda LoFi VST instrument. It has consistently made my DAW , Nuendo 15, crash. Not a little crash where Nuendo tells you it has become unstable but huge, Nuendo disappears crash. It has been confirmed by Steinberg, the makers of Nuendo, that it WAS the Clark Audio lo fi panda instrument that caused the problem. First couple of times I 'lived' with it but as it became obvious something was wrong I reached out for help. Took a while to get a response asking for Nuendo crash report which I sent weeks ago. Despite several emails asking for progress never heard back appears they are ghosting me, no response and no help. I am resigned to never using their software and having wasted my money.
Sam I.
Bought a plugin from these guys almost two weeks ago. Can’t download the sample packs in the format that they sent me. I’ve been emailing them and messaging them on Facebook none stop and I haven’t received one reply from them. Then they sent me this email to rate their product. At this point I would like a refund.
Response from Clark AudioMar 26, 2024
Hello, Thank you for your recent order and for taking the time to share your feedback with us. We have processed a full refund to your PayPal account as requested. We'd like to provide some clarification regarding your communication experience with us. Upon reviewing our records, we found that there was only one ticket in our system under your name, this ticket was submitted last Friday. Minutes after, you sent another email seeking a response. As outlined on our website, we operate with a small customer service team, and response times may be subject to delay, especially during peak periods. Additionally, as stated on our website our team does not work during weekends, which may have contributed to the perceived delay in addressing your inquiry. Furthermore, we state on all our social media channels to not send support request via DM, as our direct messages are not actively monitored due to security and spam prevention measures. We regret any inconvenience this may have caused and understand your frustration. However, we would like to reassure you that we strive to provide timely assistance to all our customers, however response times may vary and could take a few business days. Should you require further assistance or have any additional questions, please do not hesitate to reach out to us via email. Thank you for your understanding and for giving us the opportunity to address your concerns. Warm regards, Jack
Montea
Trying to use this plugin for multiple tracks in a beat and it isn't working. Not very intuitive to use. If I use the acoustic guitar then I can't use the drum kits. Or any other instruments.
Samuel S.
Bought lofi panda 3 a couple of days ago and when i download the file and try to exract them i message pops up witfile corrupt on it
Benoit
I bought LoFi Panda which seemed very cool. When installed, I had the bad surprise to see that none of the parameters can be binded So you cannot really use it to make music, it is not even designed to facilitate the workflow with the mouse... I have asked the support but it has been a week so I don't recommend. In my opinion it is a scam