DeAndrea R.
Liars, and scammers who leave you on read
On June 25th I enlisted the services of clarity fx for discord vip access, signals, live zoom calls, as well as eval assistance and purchased their algorithm. Within 1 week not only were all 10 evals blown, but I was not able to gain access to the discord as well as their algo. Once granted access to the algo on trading view, I was never able to set it up to take trades. In the meantime, I was notified the evals were blown and was sent $350 for resets. I promptly reset them the same day. Within three trading days later they were all blown AGAIN! This time not one word was communicated to me. I reached out with no luck to ask what was going on. NO RESPONSE! I am usually sent the zoom link for Wednesday live calls. NO LINK! I figured they would get back to me soon. I proceeded to contact again to try to get things settled with the algo. I scheduled a zoom and also asked what it meant for all but one of my accounts to be missing in tradovate. I was told that’s the other persons department and I can be added to their group chat and he is more likely to respond quicker in there. So at this point I figured I’m being ignored but wanted to give the benefit of the doubt. The day of my zoom I asked if I can move up the time and was told no they have other calls. I said ok its alright I will just keep my time and he informs me that he has now cancelled the zoom, although I NEVER asked for that. He then calls me on facebook messenger and I let him know how unprofessional and how poorly their customer service was and I was still looking for answers regarding my accounts. He promptly said he would call me back and NEVER did. I wrote both of these unprofessional individuals and made them aware I was disappointed and didn’t appreciate being disregarded as a paying customer who paid $1500 in full. I was left on read by both parties. I made both of them aware that I now wanted a full refund, as no services have been used and there is a lack of professionalism and quality customer service. I was told there are no refunds during a very disrespectful back and forth where one of them proceeded to make up lies to try to cover his tail, while the other says he was going to contact me to reset my accounts (but of course I had to reach out to him). I have requested a refund for OVER three days now with no response. I will be reporting each one of these individuals to as many authorities as I can. I will also pull my apex resources and notify the owners of this situation. They have taken my money and left me on read. If they think this is over they messed with the wrong one. Go ahead and try to lie and say Im not a real customer. I have screenshots, videos, and everything I need to prove I’m not lying. You should have just given me my money back. If you’re thinking of working with these two, do yourself a favor and DON’T! Liars, and scammers are all they are!!! Do NOT invest $1 with them. You’ve been WARNED! UPDATE HOURS LATER: I received a deposit for resets as well as a reply from both parties within 20 mins of posting this review. I was called a liar, and treated with more poor customer service. I re-requested a refund, as I want nothing more to do with this company AT ALL. A partial refund was offered but that isn’t what I was asking for. No accounts have been passed, the software hasn’t been used, and I am out of the cost of 10 tradovate evals which I will accept. I tried to resolve the situation amicably but that proved to be unsuccessful. You would think if a customer tells the business owner they are dissatisfied with their product they would approach the situation with care and concern. This was not my experience. Hopefully someone else will be treated with more respect in the future and accountability will be owned. SECOND UPDATE: In response to the reply, I contacted the company to notify them of an attended recorded Saturday call hosted on July 6th. I also attended recorded training calls on June 26th and July 3rd. I was denied access from the discord, which is apart of the services that were paid for. The agreement has now been broken. I have still received no refund. THIRD UPDATE: All contact with clarityfx was made with one or more of the business partners via Facebook, or discord which can be authenticated as I have documented everything. I have a copy of the SIGNED agreement the party is claiming I refused to sign at every desperate attempt to deflect from the fact that they stole my funds and did not provide the services promised. MOST IMPORTANTLY DO NOT work with this company!
Response from ClarityFXSep 23, 2024
We are sorry you upset about your experience but again we DO NOT Communicate with clients one on one unless Scheduled in any case the client must wait. You can see you wrote you did not get a Weds call link , the links are the same weekly and if we are busy hosting a LIVE Call how can we provide a link that's why we have support which the client refused to go through and Wanted ONLY One on one help. Furthermore if we are Inboxed at 6 pm on a Friday night and we don't answer that's because support is avail ONLY between 9 - 5 PM est. which we've made people aware about on our weekly sat calls and our training videos. Further more , IF there is someone impersonating us and they don't have a Proven Blue check its not us. We have a OPEN Discord and Transparency on our weekly sat calls Anybody can Join our discord by visiting -> https://discord.gg/4Wa6b9UwAK you can see the Profits by visiting the Profit zone and we have a FREE indicator people can utilize. Again please reach out to us at [email protected] or attend our sat calls and well be more then happy to help you.




