Leroy B.
Always stand behind their product!!
Always stand behind their product!!! Exceptional customer service!!!

Zepp Clarity - A Division of Zepp HealthFounded in 2013, Zepp Health is a global smart wearable brand with 40 million users in 90 countries and 200 million units sold. Our products include hearing aids, smart wristbands, watches, and headphones, all helping users achieve daily health and fitness goals.
Zepp Clarity (clarity.zepp.com) has 125 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Vision & Hearing · San Diego, California
Excellent

Vision & Hearing · Solana Beach, California
Excellent

Vision & Hearing · La Puente, California
Excellent

Vision & Hearing · South El Monte, California
Excellent
Showing 113 reviews with 5 stars · Clear filters
Leroy B.
Always stand behind their product!!! Exceptional customer service!!!
Dennis C.
The customer service rep was very helpful and got my problem taken care of quickly.
customer
I’ve had two customer support issues since I’ve used Zepp Clairity Pixie. Zepp Clarity responded to both situations at no cost. Much appreciated.
Islander
Great product and support is excellent
Response from Zepp ClarityAug 5, 2026
Thank you Larry!!
Ernie M.
I have been using EARGO hearing aids for over six years and noticed that my latest pair were starting to die, I then received a email from EARGO stating that they are leaving the US. With this I started to research different options and I came across the Clarity ones. I called and spoke with Janna and ordered a pair. I’m not one for reviews but I will say that number one Janna is the best! She coached me through the process and as I was very familiar with in the ear aids I found these very similar to EARGO albeit these in my opinion are beyond better. I can clearly hear speech so much better and the comfort level is amazing. It should be noted that if you never have used in the ear aids it will take a bit to get used to the feeling but once you do you will understand why hands down these are great. And I forgot to mention the price, I was skeptical because I paid thousands for the Eargos. Don’t let that stop you, these are fantastic. It should also be noted that this is my honest opinion, I paid for them and never was offered anything for this review.
Response from Zepp ClarityAug 5, 2026
Ernie- Thank you for your kind words!! We are happy to have you as a customer and happy to be here for you if you need us!
William S.
Love the product. Everyone we have talked to gave such wonderful support!
Response from Zepp ClarityAug 5, 2026
Thank you Bill!
ALAN O.
Jana and Dr Heather both were great!!) Helpful and very professional but at the same time personable. Both helped adjust my new hearing ads to a custom setting. And they both checked one me after a time.
Response from Zepp ClarityAug 5, 2026
Alan- much appreciated! We are happy you are happy!
Scott P.
The in ear Clarity actually fit into my ear. Several years ago I had another brand in ear hearing aid that didn’t and I sent it back.
Response from Zepp ClarityAug 5, 2026
Hi Scott- Thank you for sharing and letting us know!