Zepp ClarityZepp Clarity - A Division of Zepp HealthFounded in 2013, Zepp Health is a global smart wearable brand with 40 million users in 90 countries and 200 million units sold. Our products include hearing aids, smart wristbands, watches, and headphones, all helping users achieve daily health and fitness goals.
Zepp Clarity (clarity.zepp.com) has 125 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Vision & Hearing · San Diego, California
Excellent
Vision & Hearing · Solana Beach, California
Excellent
Vision & Hearing · La Puente, California
Excellent
Vision & Hearing · South El Monte, California
Excellent
Showing 113 reviews with 5 stars · Clear filters
Bryan G.
I've used the eargo ones and these blow them away so glad I took a chance on your company
Response from Zepp ClarityJul 24, 2025
Hi Bryan--we do appreciate your patience. Hearing aids sometimes take some adjusting, and we are glad we could get you fit properly!
Plea
Responded quickly to my failed product problem. I was a concerned at first when i was presented with the question - Did you purchase from Amazon? Seemed initially to present an issue, but in the end it did not. I received my replacements in about a week. Very happy. Thank you!
Response from Zepp ClarityJul 24, 2025
Hi Plea-we are happy we were able to fix your hearing aids for you, regardless of where you purchased them. We are here to help!
George M.
Pixies are doing good. Better than the Lexie B1’s that I was using. Customer service is great. No problems so far!
Response from Zepp ClarityJul 24, 2025
Hi George-thank you for the kind words, and we are here if you need help again!
Rick on Long I.
I was amazed by the power, versatility and ability to customize 8 different programs. Truly a game changer. My loss is severe to profound and although these would not enhance what I am not able to hear, they had enough power to enhance the high frequency sounds that I could hear. That took me from about a 70% loss down to 20% loss. It is a huge difference! The Pixie itself seems solid and well made. I cannot feel them in my ears and they are completely invisible. My one complaint is that they only make 2 sizes of the ear domes. My ear canals are slightly larger the medium dome and it takes some finagling to limit the occasional squealing. I was not able to use their “open” dome as it was too small. The “closed” dome offered a better fit at the sacrifice of my own voice sounding more natural. They really need to make a sized “Large” dome. It would open up a larger customer base to what otherwise is a superior product. I find it baffling that they don’t have it. (Literally every other OTC hearing aide comes with multiple (S, M & L) domes. If you are able to make it work with the small or medium sized domes then go for it. you won’t be disappointed.
Response from Zepp ClarityJul 24, 2025
Rick--this is a fantastic review, and we are grateful to have you as a customer! And, we will take a look and see if we can do something regarding the domes.
Alan C.
I had a very positive buying experience with Zepp Clarity, but more importantly, the customer service that you receive is second to none. Very helpful in answering any questions you might have as well as following up to make sure you are satisfied.
Joseph C.
Everyone is very friendly and knowledgeable.
LSnyder
customer service acted quick to a malfunctioning device.
Bill M.
The ITC hearing aids are excellent. The company is very professional, and as a follow-up, an audiologist contacted me about a week later to address any concerns and to help with any adjustments. Having an app to fine tune the volume (either each ear separately of together) and the bass/midrange/treble frequency range in different hearing environments is a big plus! And everyone I spoke with was wonderful.