CIVIC Financial ServicesReviews of civicfs.com

Eric has been fantastic BUT..... the delays have been outrageous. We were supposed to close September 21st. Since that date we have had several different closing dates that fell through. The seller is getting frustrated and so are we. Civic made a mistake that is taking them 3 full days to try and get it fixed. Now the word is that it will be the end of this week. It’s putting us in a VERY tough position time wise. So very frustrated and very worried that we might not make it in time. *** update, I have changed the rating previously given, Paul from Civic contacted me right away, he worked very hard to make things right, we closed two days after my previous review. Civic obviously cares about their customers as long as they are aware of an issue. We are very pleased with the outcome, Thank you Paul and Eric for all your hard work, we are looking forward to partnering with you on our next project

Fast and professional

My experience with Civic Financial was excellent! I was really impressed by their efficiency, promptness, transparency, and quick communication which led to a successful close. I definitely will recommend Civic and continue to work with their organization moving forward. The only reason I didn't score 5 stars is because the process took a bit longer than expected, but overall, I feel they did a great job! Thank you Eli Marcus.

I have to send the same documents several times. It looks like there was some miscommunication between the personnel. Other than that I have an overall good experience with Civic Financial Services.

The experience of getting the loan was fairly simple and straight forward. We had some problems right at closing with extra hoops to jump through because we had to get a gap loan and couldn't send money from that, it all had to be from my account so there were wires being sent to and from everywhere and that was a really stressful day. Also I really don't like the Rehab Draw thing - you took the money I was going to use for the rehab so you could give it back to me later... Except now I'm short money and don't have enough for the rehab... I would've preferred to just keep my funds in my account and not have to worry about the extra gap loan, not to mention the extra costs, paperwork and hassle just to get my cash back. Then I got several calls that seemed like scam/phishing calls from a "debt collector". It was the company that services your loans. I've never heard of a loan service company contacting the customer directly, let alone by phone, so that was really weird.

Arnold and his team were great and worked with me every step of the way to ensure both were successful transactions.

Expedient when conditions were met. But felt a little condition to death. Other than that my Rep Peter did a really good job over all. I would rate him a 5 star out of 5 Best Regards, Rob

Beginning a Broker relationship has had amazing rewards already. Closed two deal in a weeks time. I have found what my business has been lacking.