David
Terms were great but almost lost deal
Terms were great but closing speed was not as advertised and we were still providing documents up until the last minute. We had to push back closing twice and nearly lost our deal. We had our account manager switched on us in the middle of the deal which was the cause of a lot of the issues.
Response from CIVIC Financial ServicesApr 26, 2018
Dear David, We are happy to hear that everything worked out and that you were pleased with our terms! It is our understanding that there were some complications with property insurance and the closing coordination, which led to some delays. We did have a personnel change mid-way through your loan, which is extremely atypical in our process, but could have been a contributing factor to the delays. We strive to deliver the highest levels of customer service, so one of our Executive Team members will be reaching out to you to further discuss this matter. We would like to understand how we could have improved your experience. Thank you for your feedback! Best,