CIVIC Financial ServicesReviews of civicfs.com

citizen bank they lie and lie until you have no choice but to get rid of them worse banking experience of my life and I have excellent credit rating stay away from East Longmeadow branch in particular.

1 star too many. RUN-DO NOT DO BUSINESS WITH CIVIC. The worst financial service company I've ever dealt with. They have had my loan since December 2022 and no one even had the courtesy to respond to my emails for a follow-up regarding my refinance after I've paid over $1200 in appraisal fee's. I've emailed the underwriting manager Daniel Molina called customer service to simply get a reply and no response. It was supposed to take 30 days. I had the pre approval. The Appraiser confirmed she made a mistake on the appraisal stated she would correct it at their request and they did not even submit for corrected appraisal. They will give you the run around and undeliver weeks at a time. I will be filing a complaint under the FHA, HUD, and BBB. Still ongoing.

Our nightmare started with a civic broker back in August. Refi and purchase loan)After submitting countless documents with no response weeks at a time. We decided to move forward only to find out after paying for a second appraisal this broker was working with civic as well. We were caught between a broker squabble. I spoke with a accountant executive via email. She apologized. I was told the original broker. I started with would contact me Friday. That was a week ago. We are starting to believe civic brokers are fraudulent liars. 6 months of time wasted and we still don't have a clear understanding of why we haven't closed. Or at least a email stating they cannot or will not close the loans.

After submitting all documents and waiting for almost a month Civic pull my refi loans on my rental properties.

DO NOT DO IT!!!! ON CLOSING DAY, DURING FUNDING-UNDERWRITERS PULLED OUR DEAL BACK !!! AFTER I HAVE ALREADY WIRED THEM OVER 70K IN FUNDS. THEY ARE TRYING TO HAVE ME BRING MORE MONEY TO THE CLOSING TABLE; OR CHANGE THE LOAN TYPE! WE GOT A CLEAR TO CLOSE, SIGNED ALL PAPERS AND LOAN PAPERWORK AT 7PM LAST NIGHT; EVEN HAD A MOBILE NOTARY COME TO MY HOME TO SIGN!!! AND EVERYTHING! FOR THEM TO DO THIS AND PULL OUR DEAL BACK 30 MINS BEFORE RECORDING. IM LOOSING 5K IN DD DUE TO THIS. UPDATED: Jan17,2023 This company, dropped the ball on my loan and pulled the deal after docs were signed and after I sent my funds. Now I have Fay servicing calling me saying I have a loan with them for the homes civic financial declined to close the deal on. This loan never closed and I now I’m getting calls from the “would be” mortgage company regarding monthly mortgage payments!!!!

Civic closes a lot of investor loans. That said, they suck. Too many hands touching every file and it NEVER closes on time. Lost emails/docs/delays is the standard. Don't expect a smooth process at all. If an LO sells you on something, don't expect it to work. The rug will get pulled out last minute and you will just have to accept whatever the outcome, rate changes, LTV changes, cash to close, etc. I've brokered loans to them and I've borrowed from them (5x in 2021-22). Find someone else, they oversell their loan product to flippers and investors and deliver less than you were promised. Mortgage biz sucks but Civic has a special way of making it suck deluxe. And your reply about a broker?? You suck. Throw the broker under the bus?? You have a dozen people touching the file all pointing fingers at each other. 8 weeks to close a purchase at hard money rates? This is a joke. INVESTORS, LOOK ELSEWHERE UPDATE 2.0 / January 2023. Second loan in 30 days. Eight weeks to produce a refi for rental. Same issues, too many cooks in the kitchen. Process is very sloppy, slow and covered in origination points and processing fees (to compensate the extra cooks in the kitchen) that do not speed up the process or produce any value. Go find a lower rate/lower points Civic used to be the go-to for investor loans, now they are high rate/high cost - fizzle not sizzle Do yourself a favor and swipe left on this one.

I am currently trying to get a loan with civic as we speak. I started with them on 6/15/22 and I am still trying to get it processed today 9/15/22 this is a very dishonest company Henry Carr will not be honest and upfront with me, he charged me 600 for an appraisal that cost 450.00. My business has went upside down and I have fallen behind using these guys! BE CAREFUL AND AWARE OF THESE GUYS!!

Worst experience I've ever had as an investor. Beware, they created endless headaches for me after constantly pushing back my refinance, month after month. What was supposed to be a 30-day close, is still going and we're past 100 days now. It's been a nightmare of an experience. We Finally seem to be at the end but I wouldn’t want anyone to go through that experience.