citymd.comReviews of citymd.com

Avoid at all costs. They could not get my prescription through to the pharmacy. I had to call them 4 times to get them to send the prescription to the pharmacy (the staff on phone assistance could not care less that I was waiting for my prescription sick inside the pharmacy), while dozens of other people were getting their prescriptions just fine while I waited for 1.5 hours at the pharmacy. In the 3rd call, CityMD reassured me that they talked to the pharmacy, and that they had received the prescription. However, the pharmacy had still not received it and CityMD would not return the pharmacy's calls. After the final 4th call, it got done.

I went in person to office located at 256 Utica Ave, Brooklyn, NY on 9-14-23 8:08PM. I submitted 2 urine samples (2 separate cups) for a full STDs test and I was informed that the results will take 5 days. Since then I checked daily updates on the CityMD app to no avail. No updates, no results. On 9-22-23 I decided to call the office 718-571-9355 and after speaking with a female with an Indian accent she said: We have no record with your name. In short: CityMD lost and/or did NOT properly submit my urine sample to be tested. How can you trust CityMD if they lost the chain of custody of your sample? Totally irresponsible. I will NEVER enter CityMD again and will tell as many people as I can about CityMD's lack of professionalism, empathy and care. Sincerely, One pissed off never-again-client

I went to a city MD in Fordham Road. The date was September 01 2022 I went for a ankle injury and a back injury but the only thing they put down was my back and not my ankle injury and that is missing from my medical records and I don’t know why they messed up and this can cost me my case I was told by the doctor they do not deal with the foot that I had to seek a foot specialist on my own but they did give me a referral, but they never put it down

I have been trying to dispute a bill for several months. They don't answer the phones, they don't reply to emails, and I have wrote a letter in place of a check. They still have not fixed the billing issues and they do not respond. Beginning to think they are the biggest scam. Avoid at any cost

Their service is awful. I had PAs who did not even perform a throat culture swab correctly there. But mostly, their customer service is terrible. Their phone assistance go on for hours unanswered, all in vain, because you never actually reach a human being. They send you the bill and there is no way to dispute. They wont reply your email either. They are unprepared and just terrible. NEVER going there again.

Please DON’T visit in an emergency situation!!! The worst service!!! You can go there if you are ready to pay a few more hundred bucks for the bill that can be given to you after a year from an appointment!! I try to tell my story short. I went to the CityMD in July 2021 (Yes, almost a year ago). At the front desk, I asked for the service (I had a rash and I wanted to see a doctor) and the price with my insurance. I highlighted that I am an international student and my insurance was provided by the school so I don’t know how everything works. A woman at the front desk checked everything and convinced me that I’d be paying only $50 (in this case I agreed for the service, as I wasn’t able to pay anything more than $100.) Two weeks ago from today June 2022. I got a bill that stated you need to pay almost $200 more. I called the billing department and they said it’s not our problem but your insurance declined to pay the rest. I called insurance and it appeared I didn’t have coverage for June and July of that year (no one ever told me about it and there is nothing on my insurance card about it), and they sent me again to CityMD and suggested to continue my case with them as it is not their competency. Ok, back to CityMD, I want to notice from now on for every operator I was waiting around 30 minutes!!!! I called them back operator didn’t help me and I ask for a manager (name Attala if I spell it right) so she said the manager was busy and they promised to call back. When I called them back the next day they said to give them up to 48 hours. Ok, I waited for 96 hours. Didn’t get a callback. I called them again, manager Anna told me that it’s the patient responsibility to check their insurance dates and I must pay that bill because I signed something that stated that patients are also responsible for any extra payment that can appear after an appointment (the fact that they made this bill a year after (maybe I would be fine if it arrived like in a month)) Then I asked this manager for a copy of these documents that I signed, she transferred me to another line and I couldn’t reach another department because when I clicked any of the options they repeated. I called the billing department again. The man was rude to me and didn’t want to transfer to a manager (he said she is busy) he promised a manager would get back to me. Never happened… please choose another urgent care Customer service at CityMD is the worst

I waited in line for 2 hours in the rain only to be told they don’t have any tests left when I got inside. They didn’t even have the courtesy to come outside and let everyone know at once because they didn’t want to get wet themselves

CityMD forces its customers (I’d call them patients if I thought they even remotely treated us as such) to download the Summit Health app in order to manage our accounts, an app that doesn’t even work. I’m now required to go to my CityMD to print out my test results months after the app has launched, a huge source of anxiety for a company that I’m supposed to entrust with my health and health records.