City MattressReviews of citymattress.com

Attention everyone: If you read one review, make it this one. This was hands down the #1 purchasing experience I have ever had—for a mattress or otherwise! From the sales team to management, and specifically Seth (truly an executive of greatness), the service was impeccable. They followed up personally to ensure the logistics went smoothly and that I was completely satisfied. I am beyond impressed. Thank you for an amazing experience; I promise to spread the word!

*Subject:** Complaint Regarding Delayed Furniture Delivery and Poor Customer Service - City Mattress **To Whom It May Concern,** My name is Robert Carey, and I am writing to file a formal complaint against City Mattress tianami trail in Naples, Florida. I ordered furniture in late June 2024, and now, almost September, I have yet to receive my items. I have followed up multiple times regarding my order. Initially, I was informed it was in delivery, even being shipped through the Panama Canal at one point. Despite these claims, the furniture has not been delivered. On Wednesday, 8/14/24, I contacted the store again. I was told my order might have arrived and that I would receive a text or email with the delivery schedule. If I did not hear back, I was instructed to call on Friday. When I did so, I was told to wait until after 6:00 p.m. for communication. However, I received no text, email, or call. On Saturday, I called the store again and spoke with a representative named Travis. Instead of assisting, Travis argued with me, suggesting I should have already received a call, essentially questioning my intelligence and honesty. When I clarified that I had not received any communication, Travis became upset and disconnected the call. Subsequent attempts to reach the store were ignored. This behavior is unprofessional and shows a lack of customer service. After nearly three months, I am still without the furniture I paid for, and the situation remains unresolved. I expect to receive my furniture promptly and demand clear, respectful communication from the store. If this issue is not resolved immediately, I will escalate this matter by filing a complaint with the state of Florida. I can be reached via email at [your email address]. I look forward to a swift resolution. Seemingly they take your money but getting furniture is another story. Naples Store, won't shop their again!!! Wouldn't recommend Sincerely, Robert Carey