Introducing Citizen Remote: Your ultimate companion for mastering the remote work and digital nomad lifestyle. Harnessing cutting-edge smart technology, Citizen Remote streamlines visa applications, simplifies insurance and tax processes, facilitates finding accommodation, builds community connections, and much more for remote workers. Explore the beta app now and unlock a world of possibilities.
Citizen Remote (citizenremote.com) has 16 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
citizenremote.com
Website
citizenremote.com
Category
Customs & Toll
Location
Middletown, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I used CitizenRemote hoping that an agency and attorney would simplify and speed up my Albania Visa and Unique Permit application process. Unfortunately, I’m disappointed with my experience.
The process started in April, when I submitted all my documents to the attorney and paid full, but the application was not submitted to immigration until July 8. The application number was RPA-79-000116601ID. It was eventually rejected in August, and I discovered the rejection myself by checking the immigration website. I was not proactively informed.
The stated reason was that I did not sufficiently justify the purpose of my visit and did not demonstrate that I would leave Albania within the visa’s validity period.
This is strange to me because I had clearly communicated that my intention was to apply for the Unique Permit and residency, meaning I intended to stay in Albania long term.
I understand that CitizenRemote cannot guarantee a visa approval. My disappointment is mainly with the lengthy process, communication, and handling of my application.
MM
Molly Matter, E.
How my 5-star review turned to 1-star
I wrote a 5-star review for Citizen Remote one year ago right after we had our initial 30-minute conversation. The lawyer was brilliant. And we moved on to Citizen Remote to secure our digital nomad visa. However, due to many technical glitches on their platform, such as emails and documents lost, our lawyer was not kept current on our status and our needs. One of the owners acknowledged technical glitches with the platform. We had to completely redo our application due to the Citizen Remote platform. We decided to stop working with them and hired a lawyer and paid more. It is unfortunate that Citizen Remote does not prioritize investing in their tech infrastructure to make their platform stable. Especially since it has confidential information of ours, such as banking information. I would seek out a different company.
Response from Citizen RemoteJun 16, 2026
Hi Molly, we're sorry to hear your experience didn't meet your expectations. We can confirm the lawyer matched to your case had full access to your documents and information throughout, and we have written confirmation of this on file, which we're happy to share with you again on request. We wish you all the best with your move.
OM
Omkar
Beware of CitizenRemote.com: A Cautionary Tale with the Greek Digital Nomad Visa Process
My ordeal with CitizenRemote.com began in August 2022, when I embarked on the journey to secure a Digital Nomad Visa for Greece through their services. Little did I know, this decision would lead me into a quagmire of frustration and trouble, particularly with immigration authorities, due to inadequate initial paperwork provided by CitizenRemote.
Two years into the process, I am still without the promised Visa or Residence Permit. The constant reassurances and explanations about delays due to high demand and staffing shortages at the Ministry of Migration, while understandable, have not translated into any tangible progress on my application. The lack of definitive timelines and concrete updates has left me in a precarious position, both personally and professionally.
The situation took a turn for the worse when the initial documents supplied by CitizenRemote led to a troubling encounter with immigration authorities. This incident not only heightened my anxiety but also cast doubt on the reliability and competence of CitizenRemote's services.
Despite these challenges, my repeated requests for a refund, as per the policy outlined at the beginning of this engagement, have been met with silence and inaction. This lack of responsiveness and accountability is alarming and has eroded my trust in CitizenRemote.com.
I share my story as a warning to others contemplating the use of CitizenRemote's services for obtaining a Digital Nomad Visa, especially for Greece. The potential risks and uncertainties involved, coupled with my own negative experiences, suggest that entrusting your immigration process to CitizenRemote.com could lead to more complications than solutions.
Please proceed with utmost caution and consider other avenues that might offer more reliable and transparent services.
Response from Citizen RemoteMar 31, 2024
Dear Omkar,
Thank you for sharing your experience with us. We genuinely apologize for the frustration and inconvenience you've encountered during your journey to secure a Digital Nomad Visa for Greece through Citizen Remote.
Regarding your concerns about the absence of a refund, we want to provide clarity on our refund policy, which is applicable in the event of a visa application rejection. It's important to recall that we successfully secured your Digital Nomad Visa, identical to what all our other clients have received. However, you were unjustly denied entry at the airport in Greece. Since then, we've diligently pursued your case, advocating on your behalf at no additional charge. As per our email correspondence, should your airport entry challenge result unfavorably, despite your possession of correct documentation, we will promptly adhere to our refund policy.
We understand that visa processing times can vary greatly depending on individual circumstances and the consulate responsible for the application. While we've efficiently assisted individuals, including yourself, from countries like the US, UK, Canada, and Australia in obtaining Greek Digital Nomad Visas within 1 to 3 months, we acknowledge that factors such as your origin country of India may introduce additional delays or unforeseen challenges beyond our control.
It's important to note that our team is dedicated to providing timely and informative communication throughout the application process. We strive to respond to all inquiries within 24 hours, ensuring that our clients are kept informed of any developments or updates.
We sincerely apologize for any misunderstanding or miscommunication that may have occurred during your engagement with us. We value your feedback and take your concerns seriously. While we cannot control government policies or external delays, we remain committed to assisting you in navigating the visa process until a resolution is achieved.