Rachael J.
They wheel and deal you into an…
They wheel and deal you into an auto-renew that must be canceled 90 days before the next renewal. Their "reminder" went to my spam. I called 87 days before the end of my contract (because I do not need any media tracking), and not only did they not listen nor care --- they unilaterally increased my fees by $1,250 --- making it $6,250 that I will be paying them for not using their service. Also, before they were under new ownership, we could renew our list service for a few hundred dollars --- why on Earth did the price increase to over $1000 when dead humans are still listed, and well-known trade publications are not? They ask that we, as users, let them know all of their errors in lists (that they should be checking themselves with the enormous prices they charge). Sure, I have a LONG list - for a discount, but that wasn't an option. Three months after I begged them to let me out of my contract a tone-deaf rep had the audacity to ask if I wanted to discuss contract and service upgrades. Talk about bottom-line greed. There is zero customer service or options for small businesses, non-profits or education. Most other media tracking and monitoring offer these options. They wouldn't even downgrade me to the list service only. As an educator, this "service" is costing me more than 10% of my salary. They are becoming as antiquated as traditional media relations. Do not let them hold you hostage - like they are doing to me.