CISinksReviews of cisinks.com

I purchased refillable cartridges for HP. I didn't use them right away, and when I tried to used them they would not work. They sent me new chips, but the chips are not even like the ones shown in the instructions they sent me. Since I had been without me printer for almost a week, I asked for a refund. They guy on the phone said no, and that he would call me back tomorrow. Tomorrow is too late for me, I will have to go purchase ink. I had previously bought a continuous ink system for a Brother printer, and it worked fine. But now I find out that if there is a problem, they don't care. Of course they have lost a customer for life. I just hope that by writing this I can keep others from buying from them.

The ciss system they provide is totally a major failure after installation and deal with it, it keep saying bad cartridges and bad communication. the magenta cartridge is very faulty since the click system is not o strong thy keep saying bad communication. Don't buy this products very bad quality.

I purchased several Continuous Ink Systems from CIS Inks. The first one I purchased several years ago worked as stated, and I was happy about that. When that printer finally gave up the ghost, I bought another Continuous Ink System for my new printer (Epsons, because they work the best with Continuous Ink Systems). In fact, I planned ahead, and purchased another Continuous Ink System for another printer. Both systems failed. The first failed after one week. The second never worked. As I have used their products before, I already knew how to install them. Well, both their products not only failed, they destroyed my printers so that I can't use them with even the original cartridges. When I contacted CIS Inks, they were NOT helpful, and in fact, so rude, they basically gave me the electronic middle finger. Word to the wise: AVOID THIS COMPANY. I plan on reporting them to the BBB, not that it will matter to CIS Inks. They do not seem to care that they are ripping off customers. I'm willing to bet that there are agencies that would care, however. It is companies like this who make the whole Continuous Ink System business look bad.

First of all, complaints about service don't remotely comport with the service I've experienced. I have found it surprisingly remarkable for our online age. I can't imagine I got any red carpet treatment. I suspect its plug-and-play buyers and no CIS system is quite that. My experience with their service is below. I do think the call has to be issue and solution centered and not one of "what are you going to do about this" calls. I have had two Cisinks systems on two Epsons over three years and have no problems with the either beyond the cantankerous fussing from the printer that it is not Epson's ink. Wandering here for a moment, I understand Epsons are now one of the easiest printers to avoid manufacturer sabotage with. they fuss about the CIS system but will recognize it and let you proceed. HP, I understand is the worst for sabotage, but I have no direct experience with HP. There have been some court cases barring this activity by manufacturers. The internet tells me Lexmark seems to be the most bizarre in showing up in courts trying to block CIS systems. Sorry to have wandered. The Cisinks systems I have purchased were both external feed systems; not the refillable cartridges that seem to be a puzzlement here. I will say that my type of system, external fed, regardless of supplier, is not for the plug-and-play set and not for those who aren't comfortable and competent jerryriggers with the cute little tool kits to match. You are messing with your printer and the routing of the supply tubes is going to be a remodel. Supply line routing is the most ubiquitous cause of grinding as one reviewer above complained. Those lines, if they interfere with the whizzing print head, your printer is going to squawk and grind to a quick shutdown. All the manufacturers installation YouTubettes are their own take on routing, heed them, but you're on your own to make them clear. But printers are not all that delicate; people are forever leaving things like pencils, removed cartridges and and so forth inside that jamb them up. The printer is made for that and shuts itself down. It doesn't seem reasonable that complaints of grinding from refillable cartridges would have anything to do with a CIS system, regardless of manufacturer, unless perhaps they weren't properly seated in the head and hit something. My experience with Cisinks' service has been astoundingly fast and easy. I purchased directly from Cisinks, no Amazons etc. Over the years, I've used their phone number and found it to be answered on the second or third ring. A busy signal; wait a minute or so and call back, they're on the phone. It sounds like one of the same two guys answers every time; no switchboard. I think I've been talking to the same guys that are in Cisinks' YouTube videos. Both are courteous to the point of being acquiescent. My problems have been cartridge-recognition issues, which do require a lot of fidgeting and re-installing sometimes over many calls. With my second Epson I did get a protracted recognition problem with the new Cisinks system. No walk-throughs cured it. Finally we concluded it was a bad chip set (gold and green thing). Whether it was inherently flawed or I did it with that battery button; who knows or cares. The system was a new installation, they sent me a new chip set (no cost). I installed it on the cartridges and yes with fidgeting, my Epson fussed, but accepted the Cisinks and its been fine for eight months. I did have a round of dried ink nozzles not CIS related and anybody's solution on the internet cured that, albeit it took days. If I had a "complaint" it would be that the guys told me they would send the chip set Express; it came Priority instead. Of course no postage due.

I purchased a cis = continues ink system - for my Epson WF-3640 printer from CIS-Inks. It works great , no problems. I purchase bulk refill bottles of ink and the purchase always is in my mail box quick fast and in a hurry - 3 or 4 days. I purchased the - long needle syringe set - , makes it easy to extract ink from bulk ink bottles and put ink in external ink printer tanks. I - Understand and Know - that installation and operation of ink systems Will Require Thinking , Thinking Is Ok With Me. Making modifications of the printer as required is Ok With Me. If Less Thinking and Plug and Play is what is important then I recommend the OEM or Remanufactured Cartridges from like Cartridge World and pay big money.

I gave one star because there was no option for a minus star....I wish I had read the reviews before ordering from this company. They are terrible and have the same complaints I have. Luckily I paid with my Visa, so I'll get my money back. Bought refillable ink cartridges. Inserted them and my printer could not read them. Idiot I spoke with kept telling me to unstick and restick the chips. Even after I continued to tell him they were in the correct position and were not crooked. I asked him if we could return them to have them checked and he said they have no way of testing the chips,...what kind of rinky dink operation are they running?? He then said that since it was such an easy fix and I wouldn't do it, that he would not replace my cartridges. Where was I supposed to restick the chips other than were they go? I have used refillable inks for my other two printers and have not had these problems.

I am not certain if the good reviews on here are fake or not but my experience with customer service was awful and just plain ridiculous. After contacting them, I told them that their product was not working. The printer no matter how many times I played around with the cartridges the printer would not recognize or read the cartridge. I told them that the one they sent me was defective and that I would like a replacement. The representative then stated that he could not do an exchange unless I shipped the product back to them out of my own pocket. I had to reference their own return policy off of their website and he finally said "Thank you for showing us our return policy, I was not aware of the defective return/exchange policy." Even so, after that he said that all he could do was accept a return and that he will pay for the shipping label. Just to be sure I confirmed that he would refund me the full amount but he hesitated and said that he would have to charge a restocking fee of 15%. Are you seriously kidding me? After, another 30 minutes of arguing with them they finally got irritated and gave me a full refund and payed for their own return shipping costs. I told them, "wouldn't it have been easier to just exchange me product for a working one without arguement? now you've lost a customer." He then finally admitted that they were aware that their products are all having problems and that he did not want to send me another defective one. Are you serious? Then why are you giving me issues with my refund? He had no response. Absolutely ridiculous. I ended up purchasing another Continuous ink system from another website and it worked great. Do not buy from these people!!! They are aware of their defective products and they will argue with you for hours just to keep 50 dollars in their pockets.

I'm not quite sure about these negative reviews, but I've had nothing but a positive experience with cisinks. I've dealt with them for years and they have always been helpful and courteous whenever it comes to any problems. For those complaining about their products and services, you're buying a 3rd party product that literally modifies your printer. One should always expect to do a little extra to make these 3rd party systems to work. If you're happy not messing around with priming or refilling cartridges, then stick to OEM. Some of these reviews are simply bitter. They are providing a way for us to save moneys or ink. And let me tell you, I love moneys!!!!