customer
Marcus was unresponsive and didn’t…
Marcus was unresponsive and didn’t return multiple calls requesting service.
Response from C. I. Services, Inc.Feb 22, 2022
Hi Clay, thank you for responding to our service rating request. As the owner of C. I. Services, it is very disheartening to have a customer rate us as a one-star performer. I would like to personally apologize for your feelings of poor service. I can obviously see that you were upset by our team's lack of response to you. That would upset me as well. As this is not how we perform here at CIS, I looked into this situation to make sure I understood your concern better. It appears that we did communicate our availability to you during the heavy rains this last December, but our timing was not what you had hoped for at that time. Again, my apologies that we were not able to be on site sooner than we had promised. I can see that we did complete the work and I believe that it was all performed properly. If there remains any issue with the work we performed, please call my office and let me know. I take our performance and service concerns very seriously and want to make sure we have completed everything we promised and performed it correctly for you. Lastly, I would like the opportunity to work with you again if possible, and would appreciate another chance to turn you into a 5-Star customer. Thanks again for bringing this concern to my attention. Bill Baley - Owner of C. I. Services, Inc.