Debbie M.
poor, poor service and treatment
Since we began our partnership many manager and price changes have taken place. Each time a new manager arrives, cost goes up, and late charge dates change. Managers and their staff are rude and indifferent to the voice of need or question of the buyer. Terrible customer service or concern. They don’t even pretend to care. There is an aire if superiority and control. Cannot wait to move to another facility, even at a higher rate
Response from Circle StorageNov 12, 2020
Debbie, I truly am sorry for the issues you've had recently, I did call and leave you a voicemail so we can go over some of your concerns. Also, Hamilton county did just raise the tax rate from 7.0% to 7.8% which would have increase your rent moving forward. We did send an email to all of our tenants explaining this. If you have any other concerns please reach out to me. Our late fee charge date has also not change recently for our Colerain location it has always been the 10th of the month. Thank you




