not user friendly at all, couldn't use properly and had to cancel
Response from CircleboomMar 27, 2024
Dear Natalia,
We're sorry to hear that you found our platform to be not user-friendly and encountered difficulties while trying to use it. Your experience is important to us, and we appreciate you sharing your feedback with us.
We strive to make our platform as intuitive and easy to use as possible, and we regret any inconvenience or frustration you may have experienced. Your feedback helps us identify areas for improvement, and we will take your comments into consideration as we continue to enhance our platform.
If you have any specific suggestions or if there's anything we can do to assist you further, please don't hesitate to reach out to us via "support @ circleboom.com". We're here to help and want to ensure that you have a positive experience with our service.
Best regards,
AS
Adam S.
Be weary of any sort of subscription of…
Be weary of any sort of subscription of length. When features you want aren't there, they absolutely refuse to be reasonable and work with customers on partial refund.
Response from CircleboomMar 1, 2024
Dear Adam,
Thank you for bringing your concerns to our attention. We understand the importance of transparency and providing value to our customers, and we are sorry to hear about any disappointment you've experienced regarding our subscription offerings.
At Circleboom, we strive to be transparent about our features and services to ensure that our customers can make informed decisions. We're committed to providing the best possible experience, and we regret any inconvenience you may have faced.
Regarding your mention of feature availability, we continuously work to enhance and expand our offerings based on customer feedback. Your input is valuable to us, and we appreciate your insights as we strive to improve our platform, so please feel free to inform us about your expectations in more detail through email.
In terms of subscription lengths and refunds, we aim to be fair and reasonable in our policies. The annual subscription plan's monthly fee, and the total cost of the annual plan are clearly displayed on the payment page. Like many other SaaS businesses, we charge the total amount at the beginning of the subscription period. And the reason why annual Pro plan is discounted compared to our monthly Pro plan is that it is a binding agreement.
Thank you for your understanding, and we look forward to the opportunity to serve you better in the future.
Best regards,
D
이런 귀한 곳에 누추하신 분.
They will never give you a refund.
Think twice about what you're paying for!
If you want to cancel halfway through, or if the service isn't what you imagined it would be, they'll give you a
They will never give you a refund, Even if it's a same-day payment.
they only respond to emails, you'll get a refund email for days on end, and then a reply saying that they can't consider it because it was your mistake - For not looking carefully enough on their site to realize that they were using a non-refundable policy with the additional clause that all Tweets take time to be deleted.
anything never done quickly or flexibly if you make a mistake or whatever...
The annual plan is titled 6 months free, but in reality, you're paying for a full year + 6 months free. If you want to try it for free and then pay for it, avoid it.
Even if you paid for a year's subscription that you can't use because you didn't read it properly, they will never refund you, which indicates that they will not show any leniency on their
============================
Update : 2024. 03.07
I was informed by the customer service that they would give me a full refund, and they sent me two emails saying that the card refund would have been completed by now.
I have been waiting a long time to find out that there is a delay with the card company, but the refund has not been made, and I was wondering. why?
When I asked my card company, they told me that Circle Boom had never canceled the payment!
They said, wanted to revise the review, so they informed me of the fake refund news about the full refund.and made me realize that the refund came in.
I did not cancel the objection with the card company, but if I deleted the review by looking at the email only, they would have just taken over $100.
I am disappointed with circleboom many times.
Response from CircleboomMar 1, 2024
Hi,
Thank you for taking your time to review us.
We are sorry to hear about your experience with our services. We understand the importance of effective communication, and we want to assure you that we take all customer inquiries seriously.
Our support team has thoroughly reviewed your case and responded through multiple channels to ensure that your concerns were addressed promptly and your satisfaction with us is sustained. If you believe your case has not been resolved yet, you may want to check your emails.
We understand that misunderstandings can occur, and we regret any inconvenience you may have experienced. However, we also want to emphasize that we always strive to act in line with the terms of service as a responsible service provider.
If you have any further questions or concerns, please don't hesitate to reach out as we're here to help.
Best regards,
JP
Justin P.
False advertising about tweet removal
False advertising about tweet removal
Response from CircleboomFeb 12, 2024
Hello Justin,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our tweet removal feature did not meet your expectations. At Circleboom, we strive to provide clear and accurate information about our services. We understand the importance of transparency and would like to address any misunderstandings directly.
We would appreciate the opportunity to review your case and ensure that all service descriptions and functionalities have been communicated effectively. Please reach out to us directly at [email protected], so we can understand your specific concerns and assist you further.
Your trust and satisfaction are paramount to us, and we're committed to providing solutions that align with our users' needs. We look forward to hearing from you and hope to resolve any issues to your satisfaction.
Best,
KA
Katie
It’s a scam
It’s a scam. They don’t actually delete your likes. Save your money.
Response from CircleboomFeb 12, 2024
Hello,
We're genuinely concerned to read about your experience, and we want to assure you that our team is dedicated to providing a legitimate and effective service. It's disheartening to hear that you feel our like deletion feature did not meet your expectations. At Circleboom, customer satisfaction and transparency are our top priorities, and we take your feedback seriously.
We understand the importance of the services we offer and the trust you place in us to manage your social media presence. We're here to help and would welcome the opportunity to investigate this matter further.
Please contact us directly at [email protected] with your account details, so we can review your case and provide assistance. We're committed to ensuring our customers benefit fully from our services and would like to make this right for you.
We look forward to hearing from you and hope to resolve your concerns to your satisfaction.
Best regards,
HU
Hugo
Docs are outdated and sell a product…
Docs are outdated and sell a product that has much less features. I spent my money for nothing as they do not reimburse.
Response from CircleboomJan 22, 2024
Dear Hugo,
Thank you for sharing your experience with us. We appreciate your feedback and want to assure you that we take all user comments seriously.
We're sorry to hear that you've encountered difficulties, and we understand your concern regarding the perception of fewer features. Please be informed that our team has recently revamped the interface and updated the help resources.
If there's anything you'd like to discuss or if you have further questions, please feel free to reach out to our support team at [email protected] with your specific concerns, and we will do our best to assist you.
Best,
JE
Jolenn E.
Deceptive and sneaky business…
Deceptive and sneaky business practices. In August 2022 I tried a trial for $45, and decided within 24 hours that this was not suitable for my business. They forced me to pay the entire monthly payment and refunded $7.00, along with canceling my account. Now - in NOVEMBER 2023 - they have charged me $300 and claim I didn't cancel the account. No notifications at all - just charged my credit card. ARE YOU KIDDING?? I have disputed this with the credit card provider after their customer service refused to help.
UPDATE - they still refuse to correct their bogus system that did not properly cancel a subscription that I certainly canceled in August of 2022. The next step is to notify the BBB, and file theft/fraud charges. Nobody should have money stolen from them like Circleboom did to me.
They continue to be appalling. If you charge a Non User 1.5 YEARS after cancellation, they should be ashamed and just issue the refund. Is business really that bad that they have to steal? Beware of this "company".
Response from CircleboomDec 13, 2023
Thank you for your feedback. We sincerely apologize for the experience you've described. Understanding your disappointment, especially regarding our resolution process, is important to us.
We want to assure you and all our customers that we are dedicated to improving our services and support. Your feedback is invaluable in this process.
It's important to note, like with many subscription services, if you wish to discontinue, it's necessary to cancel your subscription. When this is not done, our payment provider, Stripe, automatically processes charges for the next billing term. This policy is in place to ensure uninterrupted service for our users.
We appreciate your input, as it is crucial for our continuous improvement. Thank you again for bringing this to our attention.
Best
Kevin
SS
Shmlom S.
CIRCLEBOOM 🗑️👎
CIRCLEBOOM ?? 🗑️👎👎👎👎👎👎👎
I made an account JUST to illustrate how insanely trash and web1.0 this waste of internet garbage is.
Do not pay for anything, you will not be able to refund once you realize how horrible and useless the app is.
I literally cannot believe I wasted my money.
This coming from a graphic designer, UI designer and twitter user of 10+ years... trust me it is absolutely useless.
Really puts anger in my heart that they don't allow refunds. Its as if they already know how useless their "product" is.
DO NOT USE CIRCLEBOOM.
Response from CircleboomDec 13, 2023
I'm truly sorry to hear about your negative experience with CircleBoom. We strive to provide a valuable and user-friendly service, so it's disappointing to learn that we've fallen short of your expectations, especially given your expertise in graphic and UI design.
We would greatly appreciate specific feedback on what aspects of the app you found lacking or how we could improve the user interface. Your insights as a seasoned graphic designer and UI designer are particularly valuable to us.
Regarding our refund policy, we aim to be fair and transparent. If you haven't already, please reach out to our support team with details of your experience, and we will review your case in the context of our policy.
We take your comments seriously and will use them to evaluate and enhance our product.
Thank you for taking the time to share your thoughts. We are here to listen and improve.
Best / Kevin
