Doesn’t abide by UK distance online selling regulations to let me cancel with full refund during a cooling off period.
Response from CircleboomJun 12, 2024
Hello,
Thank you for your feedback. We apologize for any confusion or inconvenience you have experienced. We aim to comply with all relevant regulations, including the UK's distance selling regulations. Please contact our support team at [email protected] with your order details so we can review your situation and assist you further.
Best regards,
CV
Crypto V.
Be careful
Be careful! No recommendation at all.
Be careful. I canceled my account after the first test month. Then i have now just seen that they have charged me since then for half a year with more than 30 $ per month (btw way too expensive for the services they offer).
They even contacted me on my social channels then to tell me that i had recently canceled my subscription and if i wanted a special offer. That made me suspicious. So i checked my account (bank account and circleboom). Also this was weird, because i canceled the subscription already half a year ago.
They can check when i had used the service last time. Why would i subscribe to it when i dont use it at this high cost especcially?!
Customer answered and shows zero understanding. I even sent them screenshots how i said i canceled by subscription and the application had even errors for me. They ignored my mails in the beginning of the year even.
I warn everyone to use this tool.
Update:
I contacted circleboom. They denied their failure and sent me back 1 month payment despite me having sent screen shots from. January where their support didn't answer me anymore about my cancelation and an error in the platform.
Response from CircleboomJun 12, 2024
Hello,
We sincerely apologize for the issues you've experienced with your subscription and for any frustration this has caused. Your feedback is very important to us, and we take these matters seriously.
Please send us an email at [email protected] with your account details and the screenshots of your previous communications. We will prioritize your case and work to resolve the issue as quickly as possible.
We apologize for any oversight in our earlier responses and appreciate your patience as we work to make things right.
Best regards,
JD
Jodie D.
I would rate zero if I could
Still waiting nearly 3 weeks later for my contact with support to refund funds withdrawn from my account.
Shocking service
Response from CircleboomJun 12, 2024
Hello,
Thank you for bringing this to our attention. We are very sorry to hear about your experience and the confusion surrounding your subscription.
It sounds like there was an error in our system, and we apologize for any inconvenience this has caused. Please contact us directly at [email protected] with your account details, and we will investigate the charges and provide a resolution. We value your feedback and aim to ensure that such issues do not happen again.
Thank you for your patience, and we hope to resolve this matter promptly for you.
Best regards,
SA
SandyBuglass
Tread with caution
Tread with caution. The service itself was good, but they're absolutely ruthless when it comes to customer service/annual fees.
I thought I'd cancelled my account and only realised that I hadn't when I received a bank notification saying that around $350 had just left my bank to CircleBoom. Within literal minutes of this transaction going through, I immediately sent CircleBoom an email saying that I hadn't used the service and I thought I'd closed my account, but they wouldn't reimburse me. They have a generic response stating that, as a SaaS business, they don't offer refunds. They don't even send courtesy emails to alert you to the upcoming renewal. All fairly disappointing.
Won't be using them again.
Response from CircleboomMay 22, 2024
Hi Sandy, I'm truly sorry for the inconvenience you've experienced. Our policy regarding cancellations and refunds is in place to ensure fairness and consistency for all our customers. Once an account is activated, it becomes the user's responsibility to manage their subscription, including cancelling if they no longer wish to use the service.
However, I understand that situations like yours can be frustrating, and I'd like to assist you further. Could you please contact [email protected] with your account details or the email associated with your Circleboom account? This will allow me to look into your specific case and see if there's anything we can do to help.
Please be aware that our customer support response time may take up to 48-72 hours depending on the volume of inquiries we receive, but rest assured, we'll do our best to address your concerns as quickly as possible. Thank you for your understanding.
AM
Amir
Expensive and Absolutely useless
What a horrible platform. I paid for pro which is the most expensive plan. And now, if I want to know who unfollowed me, I have to pay extra again.
In fake followers, you can't do anything with them. Okay at them to black list, what does that even me. Couldn't you just allow a way to remove them from my followers? Or just as simple as providing a link to their twitter profile?
Circleboom brings absolutely zero value for the money they charge. This was the worst payment of my life.
Response from CircleboomMay 6, 2024
Dear valued user,
We're truly sorry to hear about your frustration and disappointment with our platform. We strive to provide a valuable service to all our users, and we regret that your experience did not meet your expectations.
Regarding your concerns, we'd like to clarify a few points. Firstly, we apologize for any confusion regarding our pricing plans. Our Pro plan is not the most expensive plan, but we understand that different users have different needs and preferences when it comes to social media management.
As for the unfollow feature, we regret any inconvenience this may have caused. Unfortunately, Twitter's policies restrict mass unfollow actions to prevent spam and maintain the integrity of the platform. Therefore, we've provided alternatives such as adding fake followers to a blacklist to help you manage your follower list more effectively.
We understand that our platform may not be the right fit for everyone, and we apologize if it did not meet your specific needs. Your feedback is valuable to us, and we appreciate you taking the time to share your concerns. We will use your input to improve our services and better serve our users in the future.
If you have any further questions or would like to discuss your experience in more detail, please don't hesitate to contact our support team at [email protected]. We're here to help and address any issues you may have.
Thank you for your understanding.
Best regards,
CI
Circleboomer
Misleading set-up practices
I feel that the way that the purchase was offered was deceptive. I meant to try CircleBoom for a month and decide if I wanted to commit to a longer time period. I found that the service did not provide what I needed but have prepaid for a locked in annual contract that has little relevance with my needs. I consider this to be an ethical shortcoming on CircleBoom's part and certainly will not be recommending this tool to anyone.
Response from CircleboomMay 6, 2024
Hi, thank you for sharing your concerns. We truly apologize for any inconvenience our emails caused and for not meeting your service expectations. At Circleboom, we value all honest feedback, as each review—be it a five-star or a one-star—provides us with crucial insights that help us improve. Your honest critique is essential, and we're committed to enhancing our communication to be more respectful and reflective of our values.
We're concerned about your experience and eager to address it. Please contact us at "support @ circleboom.com" to discuss this further or to use your promo code, valid on Circleboom, as a gesture of our commitment to doing better. We appreciate this opportunity to learn and improve.
Warm regards,
OL
Olyvia
Questionable Tactics
I've been spammed with emails asking for reviews in exchange for money/credit, which raises serious questions about the authenticity of their five-star ratings. The services they offer don't live up to what they advertise. This company operates in a shady manner, and I advise caution when considering their services.
Response from CircleboomMar 14, 2024
Hi Olyvia, thank you for sharing your concerns. We truly apologize for any inconvenience our emails caused and for not meeting your service expectations. At Circleboom, we value all honest feedback, as each review—be it a five-star or a one-star—provides us crucial insights that help us improve. Your honest critique is essential, and we're committed to enhancing our communication to be more respectful and reflective of our values.
We're concerned about your experience and eager to address it. Please contact us at "support @ circleboom.com" to discuss further or to use your promo code, valid on Circleboom, as a gesture of our commitment to doing better. We appreciate this opportunity to learn and improve.
Warm regards,
LA
Lala
DECEIVING, DOESNT DO WHAT IT SAYS
I was excited to use Circleboom as I need to delete a big amount of spam followers at once on X. Circleboom advertise on their website that they provide this service; so I bought a pro subscription for 45$ just to discover that this service isn't provided.
This is completely deceiving and unacceptable! When I asked for a refund, this wasn't possible.
Very bad experience and I will never recommend Circleboom to anyone.
Response from CircleboomApr 4, 2024
Dear Lala,
We are deeply sorry to hear about the frustration and disappointment you experienced with our service.
However, please note that Twitter explicitly mentions the potential account suspension for engaging in follow/unfollow churns. It associates the bulk unfollow services with the risk of account suspension in strict guidelines. So in order to ensure your account's safety and compliance with Twitter's policies, we recommend handling unfollows individually.
In fact, follower removal is no longer advertised among our features at https://circleboom.com/twitter-management-tool/plans-and-pricing.
Nevertheless, you can still see and list fake/spam followers using Circleboom. Then, all you need to do is click on the "Visit" button for each account and visit their profiles on Twitter to block/remove them.
We truly value your feedback as it helps us improve and better serve our customers. If there's anything further we can do to address your concerns or if you have any additional feedback to share, please don't hesitate to reach out to us directly.
Best regards,
