CircleReviews of circle.so

Terrible customer support and processed for resolving issues. After working solid for 2 months to create a program where i would have a private community to bring my clients in - i have just spent 3 solid days trying to get support for the Stripe integration. They first created a link that assumed i was an American based business and linked me to a form i was unable to enter as it requires a business Following that i did get the screen to enter my Canadian banking information. All went well and I created Payment screens and discounts code easily. However somehow with one email they created multiple communities. As I only needed one i requested the other two be deleted as I had paid for a full year on the first community. The next day i found that all my work on the invoicing and discounts was gone. After communiicating with someone on chat i reentered everythings and update my website so that people could pay for my offering. I asked for help getting rid of the USD account that i was unable to use. The support person was not helpful so i went directly to Stripe to find how to delete the USD account. Following Stripe clear instructions i found the Circle Stripe account linked to the USD request and deleted it to clear up the screen. I came back to Circle and to my dismay deleting the non funtional USD account actually removed all of the information i had entered earlier that allowed people to pay and enter discounts. i am now left with 2 Circle Stripe links and have no sense that entering my payment and coupon information will actually work> As well on my website the payment link that i tested this morning opens a screen to circle asking them to set up a circle account. I just spent almost 1,500 Canadian for the year and not one person on staff has offered to call to work through the issues. A disaster decision. An email detailing the sequence of things was replied to with the message to check the help bot. My program launches Sep 2 and i have no support to get things running so that clients can pay.

Here are my biggest issues... 1. You have to pay even mroe to access your customer email database! (this is pretty disgraceful) 1. Paid for a priority customer support and got slow response and they are pretty useless 3. Thought it would be easier to manage than a website - Actually more awkward and limited what can be done. lacking some very basic features Having used other services and wordpress plugins I would opt for them instead

Terrible support and patchy performance. My community subscription is over $200 per month, and with that you'd expect a stable level of performance and effective support when things go wrong. So far, my community space has encounted problem after problem. The most critical problem is that new subscribers aren't getting emails afterwards inviting them to create their logins. This is a headache for admin, and is simple functionliaty. On top of that, I have been removed from every space in my community for no discernible reason. I've had to manually re-add myself back in, and wonder if it is happening to other people. Contacting support is worse than useless. Here are some highlights: - Yesterday, when talking to Richard, on the chat I got disconnected 8 times. I kept being told it was because I had mulitiple windows open. I didn't. Each time I reconnected I had to traverse through the useless AI chatbot to speak to a human again. 8 times this happened. Richard didn't understand my problem, and kept telling me everything was working fine. It wasn't. - Today, after I was removed from all my spaces, I had the joy of contacting support again. Cue being cut off three times. On the fourth attempt no one responded, even after a ten minute wait. On the fifth attempts, I'm told everything appears to be working normally. Again, it isn't. By now I've got 70 members in my community, so I can't move. But I would never, ever, ever have signed up to Circle if I knew that basic functionality would be broken and there would be no recourse to support. Circle is very glossy, and very slick, but let down by terrible customer support. The worst support I've encountered in recent memory, by a long way. If you're considering starting or moving your community to Circle then think very carefully. Because once you do, sunk costs mean it's hard to leave. And when you do, you'll regret it.

Circle is an absolute joke, it seems like a good concept but in reality support is inexistent. It feels like whoever created it just left it there for naive customers to sign up and went on holiday to the bahamas. Not recommended.

This "support" group is simply a feel-good venue for whiny people. It is run by young people inexperienced people who have no understanding of the C-PTSD struggle. I was scolded for offering true helpful advice and recognized my younger self in a member post. I was simply candid, realistic. The (very young) admin closed my account saying "everyone is expected to be kind, respectful, compassionate to each other in the group for supportive and safe enough environment". Not real support, a thinly veiled way to get money from complainers who want only sympathy, not advice or answers. Good riddance to rubbish.

Amazing platform, terrible support: I love love love circle. It's a wonderful platform, but they still have not managed to increase their support. I've sent a ticket yesterday and no response a day later. Happened half a year ago and they already said they're working on it, and nothing. I don't understand why they do not understand that it's important to have great support. And why you're not doing anything about it. Why do you risk that you'll lose people just because you can't get your support together? No chat, no phone line, just email and no timely responses. Come on, that's really not that hard to fix!

Circle était prometteur. Ils développent des options progressivement. Cette note est le résultat d'une mauvaise gestion d'une réclamation que nous avons fait. Sur notre plan d'abonnement il était indiqué que si nous voulions ajouter 10 heures de LIVE sur leur plateforme nous devions débourser 5$/mois, et ce pour chaque ajout de block de 10 heures. Lorsque je valide ma demande, le tarif passe à 50$ le block de 10h. Je contacte donc le service client qui m'indique que c'est une erreur de leur part et qu'ils vont replacer le tarif exact, qui est bien de 50$/10h... Je leur fais comprendre qu'à ce tarif c'est du vol et que nous étions prêts à investir pour plusieurs pack d'heures par mois en plus. Je fais également savoir que garder mon compte ZOOM avec de l'illimité est bien moins cher finalement que leur offre. Car avec nos besoins, nous étions à un abonnement annuel ZOOM à payer par mois sur Circle ! Leur réponse finale m'a laissé sans voix : On vous comprend, faites le meilleur choix pour vous, et si vous devez partir de nos services nous en serons désolés. Donc bravo pour la gestion de votre erreur d'affichage, pour le non respect du principe prix affiché = prix payé et de la qualité du service client qui ne prend même pas de gants pour bien faire comprendre que je ne suis pas un client important ! Terminé pour moi de faire votre pub et d'être un ambassadeur de vos services.

I've hosted a community (1200 members) on Circle since mid 2020. I've had an incredible experience, and worlds apart from most software/SAAS companies. Amazing software, excellent (I mean EXCELLENT) customer service, great tech support for my members, excellent apps, easy to use for admins and users. In short, PERFECT. If you're looking for community software, go with Circle!