cinchgaming.comReviews of cinchgaming.com

Terrible company and terrible product. My son ordered a custom made cinch pro ps5 controller only for it to arrive with a broken touchpad, right stick and R1 button all broken. Considering I paid alot of money I would expect the controller to arrive in good working order. Worst part, they expect me to pay 25% of the cost of my order for repair and the shipping fees plus the inevitable customs fees when it is returned. Do not order from this company - it's a waste of money and a very costly mistake. I only wish I had seen all the other negative reviews here before ordering. There is clearly a pattern in the faults on these controllers.

There was confusion with communication on their end from the beginning. I ordered my controller and somehow I got a UPS tracking number pretty much immediately (like it had been dropped off to be sent out already). 5 weeks later into my 6 week build time, there is no communication from the company whatsoever, but I did find then live "answering questions" on tiktok. The gentleman there was VERY rude and dismissive of the issues his company was creating for me. 5 weeks with no communication on a device that is 300 bucks is pretty discouraging already. Literally 25 mins after my interaction with the guy that was Live on tiktok, I finally get an email update on my controller, coincidence? Doubt it. Now once I finally received my over priced controller, it already had stick drift out of the box (which I also paid extra for the halocentric stick drift resistant thumbsticks) AND it only connected to my PC for 5 days before no longer connecting to my computer with any USB I tried. I used the same USBs to test my old controller and it still worked whereas my "new" 300 dollar controller would not. Upon refunding the product they charged me a 25% restock fee which was 80 dollars, so they got paid to aend me a broken useless product. Overall DO NOT WASTE YOUR MONEY ON THIS COMPANY. They do not care about the customer at all, only their pockets.

I purchased a custom controller for over $200, and within three months, I started experiencing stick drift. Unfortunately, I couldn't contact the company immediately, and by the time I did, the warranty had expired. I paid for a repair, but the company then claimed the issue was more severe than initially described, requiring me to spend even more money for a fix. Despite this, the stick drift problem has resurfaced after just six months of limited use. Given the high cost of the controller and the recurring issues, I strongly recommend saving your money. It’s not worth spending over $300 on a product that seems destined for the garbage.

Do not get controllers from them I got one and it came up to around $400 just for it to deliver 3 months late and then when I got it I don’t rage and break things and this thing broke the first time I used it it broke

Mouse click triggers don’t last long at all. $25 to diagnose a repair after spending almost $200 on a controller with mouse click triggers is insane. I’m bummed I found their YouTube and ended up getting one. For the few months the controller work it was pretty solid but over all a complete waste of money

I ordered a custom controller that was supposed to take up to 8 weeks to come in. It took 12 weeks to get. After having it for less then 2 months the mouse clicks no longer work. The company did not stand behind their product but did offer to diagnosis it for $25 and I pay for all shipping plus cost of any repair. It also, took multiple attempts to contact them prior to a response. Unfortunately, I have a very upset son and will no longer do business with this company.

The controller feels extremely cheap, the “mouse click triggers” that don’t feel like a mouse click at all,they feel so cheap and not sturdy at all, I can barely tell when I’m pressing them down, and sometimes when you’re just hovering them they activate. I’ve had other mouse click triggers and these are the worst by a long shot, the back buttons also feel quite cheap, they’re not in the most ideal position. The controller overall feels like something I would have bought off temu for 20 dollars. Wouldn’t go near these controllers if you want a custom quality controller that will last you a long time.

Terrible. Stay away. If you want a custom controller go elsewhere. Had to wait months to get my controller shipped and it only lasted 4 months and then it started drifting. The drifting is so bad you can’t even play. I contacted Cinch Gaming and they said my warranty had lapsed. The amount of money I paid should have restyled in them wanting to fix the controller. I could send it to them on my dime for them to take a look and then they could sell me a new one with no discount. Very disappointed.