Cin7 OmniReviews of cin7.com

No customer support. We have been using the software for over 4 years and the support has become non existent. They simply will not answer our tickets and will not resolve our issues.

Support is slow and only available via chat. So how can customers know that the request or issue is being resolved. They are missing the personal touch on customers's needs. Bad business practice.

We have been with CIN7 since Trade Gecko announced its UK closure. We felt it would be a good fit for our ecom business and would do similar functionality to Trade Gecko. I was promised a custom built system with all the bells and whistles, but I’m afraid it’s pretty much an out of the box system for all. I asked for a few things to be tweaked and they said it would cost a fortune to change. I hope you find this review honest and helpful. We are a small Ecom business that does Amazon, EBay, Shopify as well as wholesaling. If I could have my time again, I would pick a different system, however, we are now deeply ingrained into the system and have mitigated its bugs and faults to the best of our ability. They often promise things will be fixed and they are working on things, but I’m still to see anything but I’m hopeful it will eventually change. I was excited by the many integrations in the system and it was way more than Trade Gecko. However, lots of them have bugs and just don’t run smoothly like they did with TG. Take the Amazon seller integration for example, it oversells our products, which should not happen. We end up unfortunately letting those customers down. It’s not as straight forward as Trade Gecko, and there’s lots of manually pushing data to Amazon. In the early days, I did accidentally add a few thousands SKUs from Amazon I didn’t want. I asked if my 1 click action could be reversed, to a response of no, you have to manually delete those products (which you cannot do in bulk). I even provided a spreadsheet of items to delete, but the answer was to spend hours manually deleting one by one. We wanted to use the shipstation integration, but the way CIN7 have built the integration is poor, so we don’t use it. You cannot change the weight of a product your sending, it only takes the weight you have hard coded into the inventory system. CIN7 doesn’t forward tracking information onto Amazon, so Amazon orders processed on shipstation we’re needing to be manually updated. Two of our biggest apps and processes, with some major limitations. I did read that the customer service was poor. I was hoping that my service would be different, but it was nowhere near where it should have been. My onboarding manager failed to grasp most of my issues, and would often just laugh at the issues on the phone calls. One of my staff sat in on a call, and said “does he always laugh and dismiss our issues like that”. I explained to our onboarder that we cannot print pick lists, and he responded that CIN7 was trying to move its customers away from paper printing. I doubt this was the truth, and one of the many bodged issue resolutions. He was often very defensive in our calls and his common solutions were “that’s a special request feature, and you have to pay per hour for that” or “you don’t understand the system”. He once did a stock adjustment of 100 copies of each of our 5000 SKUs. We notified him and he corrected his mistake, but because he did this, we not cannot delete anything “because there’s a transaction linked to it”. In Trade Gecko, we were just able to print consolidated pick lists of orders. However in CIN7 it now takes my staff an hour a day to manually assign stock to a location so we can print pick lists. A solution of using WMS was touted as a fix, but the whole thing is glitchy and gives us bin locations in crazy’s pick routes. It’s been flagged, and never resolved. To add all our inventory into the system with locations, our on-boarder had to exploit a glitch in the system to get it in. We manually did an adjustment in, voided it and re-instated it to get the bin locations to show. I’ve asked recently if this is still the case and he said it was. It just blows my mind that they would have so many other businesses in the same boat as me, and this crazy method of exploiting glitches is only was to get inventory adjustments done. After all this, I still have no idea how to stock-take successfully. Once your running the system, they quickly off-board you. My onboarding ran over significantly because of all the issues we had, to my handlers defence, he did stick with us as long as he could. They have never checked to see how their system is running with my business and most of my final issues have just been left unresolved. It’s not all doom and gloom. The system has a significant amount of more functionality than Trade Gecko and for lots of processes it’s quicker, easier and more efficient. I keep putting my poor experience down to them onboarding to many other businesses at the same time, but I’m not sure if this is the case. Despite all my issues, we’ve found work arounds or we have been able to live with the mistakes. I still pull my hair out daily with its inadequacies, but it’s something I have no choice with but to live with them.

We run an e-commerce/retail biz with 6 retail points and 2 online stores. We clear about 3000 orders on a normal month. We migrated from TG to C7 with much hopes and expectations. We were preparing to route orders between warehouses and advance to more advance inventory planning such as BOM management and forecast demand linked to our Xero accounting software. Close to 6 months after we came on board, we are still not able to get the inventory count to reflect the actual qty on hand. We have since done 3 stock Takes of more than 30,000 items as the count kept coming in wrong. We thought we did something wrong and we kept at it. During our last stock take a few days ago, we updated the newest count and the following day, new locations were created and the count went haywire. We are now cancelling orders which we oversold and refunding customers. The reputation damage caused is worst. My biggest reason of penning this is to warn people who are contemplating C7. We did a lot of research before going with them but alas the reviews were so nice and assuring. So what’s the warning? They just don’t respond to emails or even tickets. I have sent reminders to the person in charge but I am left ghosted. Tickets to support went ignored. How is that not a sign of something gone wrong with a company that’s choking on its own success? We have since spoken to a company who has seen other companies who experienced the same issues. It would have been a great company if what they claimed to be able to do comes through. But for us it didn’t. You’ve been warned. We never had this type of issues with trade gecko

Very poor performance from Cin7. They were all smiles before we signed on then slow and inadequately training to onboard our companies. We signed on two companies at the same time and they were unable to complete the work in either because they said our inventory system was more complex than they were accustom to. Really? Both companies are around 2 million in revenue. Then after four months of delays and wasting our time, we cancelled and asked for a refund. They simply reminded us of their 30 day cancellation policy and continued to charge their fee. Very disappointing. I would consider this company incompetent and greedy. Where's the honor in running a business these day?

Going through the onboarding was a horrific experience. They do not know what they are doing and takes days to respond. Then we found out they lied to us about syncing time. It can take 2 hours to sync stock with multiple Shopify sites. The sales guy will tell you it takes one minute though. They are the worst company I have ever dealt with in 10 years of ecom.

We have been using Cin7 since 2016. My original review in 2022, updated review in 2024 below. 2022: Overall we are happy with it's capabilities and platform. There is a lot of functionality to Cin7 that we don't use as it doesn't suit our business model. I like that it integrates relatively well with Xero, we do come across glitches from time to time though. It is very simple to work out how to use it, we self taught by just having a play around. Unlike other systems, Cin7 is quite forgiving if you make errors and need to reverse them which is handy. Updated review in 2024: Customer service is non existent. Like ridiculously bad. Used to be great. Now you can wait weeks for a response to a ticket just for them to say "that'll be $100 to fix this minor thing that would take me 1 minute." Pricing keeps increasing (significantly!) and customer service keeps getting worse. They apologise for the delay in response as they "work through the backlog". They've been saying the same thing consistently for 2-3 years. Things that are their fault they blame on you! Like a previous reviewer said, issues arise and they say "oh that's only affecting your account." I know other Cin7 users and when I ask them they are having the same issues. Cin7 are liars. They used to be great when they were NZ owned and great value. ($227 / month) Now over $900 / month and won't help you with anything. FIND SOMETHING ELSE.

Do not use them!!!! Cin7 cannot sync the data well, and sometimes you will lost you sales because they don't transmit the data from you online shop. Passively reply to the issue, even though we are paying the premium support.