Cin7 OmniReviews of cin7.com

I've carefully considered leaving a review as I understand how powerful reviews and user feedback can be. Unfortunately, the overwhelming reviews here on Trustpilot with regards to CIN7, are correct. ZERO SUPPORT and help-desk. The 'on-line support agent' is NEVER on-line. You leave a support request, and NEVER, EVER hear back or get a response via e-mail or call or anything. For fairness, Louis with the EDI integration team is superb! If CIN 7 were able to replicate him and actually HAVE a support desk/function/team -that would be fantastic! I have tried on numerous times to get help on adding new products (including the correct process to follow, the needed excel spreadsheet data-mapped fields) - NO REPLIES, understanding why my aftership returns app in my shopify store doesn't integrate with CIN7 - hence stock is different online store to Cin7 - NO replies. I need help on a new shopify app I want to install for pre-sales on products (NO HELP available for my question on which platform I should do this - the SHOPIFY store, or in CIN7 - this is a pre-sales program and I have NO way to track these pre-sales into CIN 7. Honestly, I am SO SORRY I went with CIN7. Overpriced and non-existent support. And the interface is NOT intuitive, the help documents are very, very basic.

Terrible Support after onboarding. Chat unavailable, documentation very poor, no phone support. Very difficult to run any kind of integrated business using CIN7

Terrible customer service! Live chat never available. Phone chat you get passed around "to a specialist" then nothing gets solved. Email help even worse, pretty sure they don't even look at their emails. Very hard to use system, no training and no support, terrible company, wouldn't recommend.

The system and the staff is not good if you've used different programs before. The support staff is one of the worst to have been encountered. They take days to reply and rarely address the concerns at hand. After several different issues that have gone unresolved, I've decided to leave a review. Whatever you do, find a different inventory management system. They truly are one of the worst companies on principal alone. And Cin7 is essentially an excel program. Stay away.

Absolutely WOEFUL support.

I am CEO, Gorillamove Limited, an online grocery delivery company Gorillamove from Bangladesh. I had some expectation from a so called global company operating from U.S., NZ and many more. I subscribed their ERP paying $1000 per month from Feb 2022. We thought that we will have a seamless Inventory and WMS management by this ERP integrating with our own E-Commerce app and website. The amount of time the onboarding team spoiled, probably we could develop a small version of ERP by ourself within that time. They are never reachable. They takes months to solve any simple issues. Probably this company does not have any TECH team permanently. Our stock API is giving error for last 22 days. Their no support system are working. Many of them are replying our E-Mail after 3/4 days and showing us their busy work schedule and passing this support requirement from one person to another. A horrible experience that ever a business can have. We are live currently with this inventory management system, and everyday at least 50- 100 orders are being affected by showing zero stock while creating order by customers. We are trying to get out of them but it is not easy to migrate from one ERP to another. It needs time. We are so helpless but they are making their life with all false promises to the global businesses. I found many similar complaints. I think they need to be punished. Anyone who is interested to make any move against this fake business, I promise to stand along. Cant we put them under any legal actions for taking money from customers and failing to provide them service as promised?

Extremely concerning the time, it takes to get a response. I have often opened a case and waited over a month for a response that does not even come close to answering the initial question. Quite often resulting in me giving up and finding a new way to do this away from Cin7. I have now experienced the issue of my biggest channel Amazon not bringing through my orders. Two weeks down the line and i cant even get anybody to pick up the phone or respond to my case. The issue is ongoing and still no resolution and i am now looking at other solutions.

We are in the middle of the onboarding process and suddenly the cin7 team have disappeared!! No one is answering my emails for 2 weeks!!!!!! I am starting to wonder if perhaps it's a scam!!! ??!!!!