Cin7 OmniReviews of cin7.com

The system itself is OK but as soon as you encounter any difficulty, you are on your own. Onboarding was great as others have said but once you're actually set up that's when you really need support and it is genuinely terrible. The chat function is never available, the tickets remain unanswered for weeks and then just disappear without resolution. It's a huge undertaking to implement a new system and I really wish I hadn't ever heard of Cin7. Avoid at all costs

Worst company I have ever dealt with. User for over a year and can't wait to get off this platform. • Features are released that aren't fit for purpose eg B2B website. • The customer support is the worst we have ever experienced. • Increased the subscription by nearly $100 per month!! after only a year This company has no respect for it's customers. If you have a very simple warehouse operation then this overpriced software might work for you, If you need more advanced features eg BOM's, multiple sales channels or just want good customer service then stay away.

Whole lot of good features but nothing really works!! We tried to move to Orderhive about 6 months ago but this product is atrocious and the customer service is beyond appalling, and are still trying to figure out if there is any hope of moving onto the platform. It isn't a single problem but there are literally hundreds of problems with this product if you want to use it for actually running a business. Almost seems like a front end developed just to demo some test products and test orders while it breaks down at every step of the way if you actually start using it with a real business. Simple things like 2-way sync with Shopify or Amazon do not work eg order shipped out from Shopify does not sync on the platform and show as shipped out automatically. The tech team promises to fix it and then say they have solved the problem while no one from their end has tested it. Even the most basic testing would show that not even a single order gets synced. The team have done a good job at listing out potential features customers might like and integrated them but the problem is that when you start using them, nothing actually works. Moreover, their customer service team (both chat based as well as representative on slack) completely vanishes and does not respond to questions for upto a week.

Worst customer service ever, never respond to support ticket or support ticket follow ups, no phone numbers ever answer, all mailboxes are full. Never ever use this company, don't be fooled by their onboarding, after that you will be completely ignored. Worst company ever. Save yourself the pain.

Hi Cin7, I have been trying to get hold of your support team for days and weeks. I have a ticket outstanding from the 4th October, it is now the 28th October. We can't reconcile our accounts b/c you can't get the integrations synching correctly. My ticket number is 00487553. I've been on live chat, email and called your support number. Why is nobody getting back to me? Your support is truly the worst I have ever experienced. Based on this I would never recommend your software.

Worse system ever. If you are a growing business like we are. Save yourself some time and money. Customer service is the worse. It’s like no one there knows what they are doing. Can only go up to 11 users without charging so much money for each user after that. So many bugs in the system. We have been using them for 9 months and continue to have to recount inventory weekly! Implemented duplicate SKU’s, but cannot delete them because they are attached to transfer orders, POs, or adjustments. Terrible customer service. Stay far far away from this horrible company!

The most terrible system I ever had to work with, if there is an issue forget about getting it resolved. No reply from customer service for MONTHS, the support chat is NEVER available! Nothing works properly, so you're being charged to bang your head against the wall. Could go on and on how shi**y this company is but the ammount of bad reviews are doing it for me as everyone seems to to be having the same issue, and the few good ones are clearly staged.

UPDATED 24/11 Despite writing this review, we have received no further resolutions to any of the problems that we are experiencing with Orderhive. We have now discovered a problem with the integration of taxes and duties collection, whereby orderhive is instructing our warehouse files to duplicate and we have lost stock and money in having to overpay duties to EU authorities. We still cannot report on refunds, or purchase order receipts. They still cannot support shopify currencies and the system still incorrectly converts from shopify into GBP which means all our invoicing is incorrect. We've been quoted $2000 to have a workaround created by a 3rd party. It's not right to have to go to these lengths when the system is expensive as it is, and we were advised it was able to do such things before signing on. --------- I am writing this review as despite multiple communications between myself and the Orderhive team, they are still not able to provide us with basic information to run our business. The system is so limited in what it can do for the price, that we are having to pay external parties to fill in these gaps which are basic ERP system requirements. We have been with Orderhive for 6 months now and are still having on going issues that they cannot seem to resolve. It is not possible to pull off any reporting data on negative payments i.e refunds, even though the data is in the system. They have been unable to support Shopify integration properly, with incorrect currency coming through, they are not able to support multi currency. The link to Xero does not sync any refunded payments so beware you will have to enter this manually, alongside the fact that you cannot get a refund report, this becomes an arduous monthly task. I have raised these issues months ago with the support team but we are no closer to a resolution and it is costing us dearly as a small business. Shipment exports also do not work if your customer has special characters in their address, despite it working if you manually export, OH still have not been able to resolve this for us and as a result we are having to manually amend carrier labels or have the risk of getting rejected and charged. The reason I have not given 1 star is due to the help and response we did receive from Rehaan while he was at OH but unfortunately since he has left, the OH team have done nothing to update us or work on these issues.