Cin7 OmniReviews of cin7.com

CIN7 lacks any sort of direct support. Their integrations are not compatible even though they claim they are - they have been "working on" our WooCommerce integration for a month and a half with no other response but "our backend team is working on it" or "we will give feedback in 24 hours" with no feedback after the day. On top of that, I have been waiting a month to receive a refund, and better yet, they continue to bill me! They lack the open API availability for my devs to look into the problem, and there is nobody to call to discuss a fix. For the cheap price, you really get what you pay for. Also, their customer service team doesn't know what they are talking about. More specifically, Geethanjali and Shayanthi. In the screenshot below, I asked if I can manually reset my account to remove the integrations and she says yes... It removed ALL other data in my account BUT the integration and now I am even worse off...

All the reviews about poor technical support are correct, our support ticket was closed while the issue was unresolved, no SLA response time, no option to make a complaint, the change from DEAR to CIN7 so far is truly disappointing.

Bunch of unprofessionals. Do not use this for your business else you have headaches everyday.

If you like being gaslit and lied to by a technical support team, this is the product for you. I logged a support ticket for a mapping and duplication issue between Salesforce and Cin7. For literally 3 weeks, their support team lied to me about hearing from a support technician, ignored emails and then, after 3 weeks, finally replied and asked whether I was using Salesforce lightning or classic. Lightning is the absolute standard, and either way, is irrelevant as an API connection has no dependency on the UI. truly the worst customer experience I've received in nearly 20 years of managing systems and technology. Avoid as hard as you can.

Been with CIN7 for over 2 years. Everything looks great from the outside, but its full of bugs, inventory numbers change for no reason - phantom stock appears. We have had an open ticket for over 12 months as our inventory value suddenly had $80k less stock with no knowledge of where or why. You cannot run a successful business with this software. RUN

Horrible software and equally horrible customer service. Their platform was always a little buggy but at least you used to have support to help you through it. March 2023 we experienced major flaws in the software not keeping inventory correctly (randomly adding and subtracting inventory causing us to sell items that were not available as well as sitting on stock that was marked out of stock by orderhive) and we reached out to support with no answer to numerous emails. They have since "sunsetted" the platform closing it in March 2024 (just enough time to keep annual subscriptions that signed up in March 2023 when their platform started to derail). Now they are refusing to refund subscriptions even though their platform is completely useless with even worse customer service, if that is at all possible. Stay away from all Cin7 products as they can not be trusted or held accountable!!! Shame on this company for being so shady!

If you are using Etsy and shopify do not use this software as SKUs don’t sync. I had this issues for over 5 months and the support team hasn’t been able to resolve it. Customer service useless as they reply every 45 mins on the online chat

Non-existent customer service and no ability to resolve business halting issues We are currently experiencing an issue with our 3PL integration. No orders will export to our 3PL completing halting all business transactions. The issue was raised with Cin7 support 5 days ago. Once I finally received a reply, the rep alerted me that they were having issues but our Cin7 was working fine (which was not the case). I have been following up continuously over the past days with still no resolution and only now Cin7 confirming it is a bug and they are working on it but still no ETA. The customer support is some of the worst I have ever received since turning off their phone support & I would strongly recommend looking elsewhere for your software solutions.