Cin7 OmniReviews of cin7.com

We have been with CIN7 for many years now. It does keep track of your stock and inventory accurately. While the interface is "clunky" it does work. My major concern currently is support: 1) Support of recent times has become woefully bad. 2) It is now taking sometimes over a week for Support to actually look at your issue and respond. 3) You follow CIN7 up ask for a response with.......no response. CIN7 if you bother to read and/or respond to this review look at cases : 00175140 - 4 days no response. 00175172 - 4 days no response. 00175549 - 3 days no response.

The short is, Software=OK and Customer support=fair-bad most of the time Software: Pros It has a modern look, with many integrations. It seems to be able to do many things, but none well. It can be linked to accounting software & ecommerce sites like Xero and Shopify, which is a plus. It allows decent invoice customization now, with OK information reporting. Software: Cons It doesn't seem to do any aspect very well with shortcomings. Inputting on a invoice is idiotic, bad enough that I'm sure who ever coded it has never done invoice data input in their life. For example, you can't just press [tab] to jump to the next item prepping an invoice as you’ll get a pop-up [Receipt OUT OF Stock] you can’t get rid of. Many more ranging from filters not working, integration issues, bugs... Our Account Receivable left because she HATED using this software, especially the way payments are done. Very not user friendly in certain areas. Support: In general, there some bad instances but most times fair. Below are some of the bad. Initial Set Up: On-boarder outright lied to me on what can be done to get me to commit. I also gave very specific instructions on our invoicing needs. It took four months of our paid subscription to get things working. I sort of feel scammed from this. Reporting Inquiry: While new, I asked for a certain reporting. The rep assigned said I must pay $X for it. It didn’t feel right as it’s a very simple report. I asked another rep and was told it’s FREE. This infuriated me off so much, and the rep who gave wrong information was so stuck up he didn’t even apologize. Invoicing Change: One time, I OKed “payment portals” it but told them not to do anything to effect operations. The rep, without my consent directly changed our only default invoice look that he couldn’t change back himself. We had to apologize to our customers. After these instances, I told them NEVER to call me to sell me anything. They still do, like recently if I wanted Premium Support for the low, low cost of $300 per month. I would not recommend this software, until clean up a lot of these things.

We have been using CIN7 for over 4 years now and we are reasonably happy with it. As with any software of this type we could not run our business without it. The back end works fine for the most part, but most of the software development seems to be in adding interfaces to other applications rather than developing the core back end. We use it for products, sales, invoicing, inventory, purchase orders, CRM, manufacturing and to run our e-commerce B2B and B2C sites. The B2B and B2C sites we have had a lot of issues with. We have begun moving some of our functionality off their platform so that we can develop our business. The B2C has recently been moved to Shopify. We have interfaces into Xero, the B2B site a CIN7 B2C site and now Shopify. We have been with them for over 4 years in all the ups and downs. We have had Qty 2 x 200% price increases in 4 months. I guess they must be having financial problems to increase pricing so much. We are entrenched with them so have to stay with them.