Cin7 OmniReviews of cin7.com

Cin7 is unashamedly extorting its customers. Below are the subscription increases that have been imposed. Total price increase over 2 years 43% Year 1 price increase 24% Year 2 price increase 19% Thank you for your reply: My concerns are with the never ending extortionate annual price increases, not with usability. The fact that you say that I should be appreciative to use your platform for £17 per day demonstrates how little attention you gave to addressing the concerns I raised. You have given me no comfort that these massive price increases will stop or deminish in the future and have left me no alternative but to run fast towrads an alternative platform.

We are unable to do stock transfers, which is critical to our delivery and invoicing. We utilise individualized serial numbers per item. We have been using this feature since the early Dear years without a problem.is there is a system hitch. We have lodged a support request and been issued a ticket-absolutely no response or assistance. This is very urgent

The help desk is the worst I have ever had to deal with in my 40 years of working. They are beyond useless. The system itself is fine - does what all systems can do. But god forbid you have anything that you can't figure out on your own and need the help desk for. Every single time I am forced to contact them, I look at other systems. EVERY SINGLE TIME. I have never actually gotten help or an answer from them. The one area I find that need a total overhaul - the help desk. You do not get an iota of help as an existing customer. Seriously....terrible. Beyond bad. This is the primary reason I would tell you never to sign up with Cin7Core is 100% attributed to their "Help" - actually, no help, desk.

This is a terrible company. Find a different inventory solution. After 3 years of using their software and paying monthly, our company no longer needs their services. I cancelled 2 days prior to our monthly due date and they still are charging me the monthly fee. Their Terms of Service make no mention of needing at least 10 days to cancel (which is what an email customer service rep told me) - in fact, their terms of service merely state that a monthly subscription can be cancelled before the renewal date. They are dishonest and have lousy customer service. I will never use them again.

Originally a great company to deal with, now they flick their customers the middle finger and make endless silly changes, almost impossible to get sensible answers from customer services who have zero understanding about the system they are representing. When it works its great , but it is almost like a daily lottery when you login wondering what the latest infuriating change is now..................start listening to your customers, and sack the people messing with what was once a phenomenal product. If it works don't break it!

I jumped on board with them over 5 years ago. Their customer support was outstanding. You'd raise a ticket and the issue was dealt with. They had the knowledge and diagnosed the problem. About 2022 with the launch of Omni everything went downhill. Customer support is hopeless and tickets take over a week for a response and all they do is provide a link. If I needed a link, I would have googled it. Reaching out to customer service means I have an issue which means personalized help to diagnose issue. Prices have increased over the years and customer service is getting worse. CIN7 you really need to provide better support. The same level that I experienced when I first jumped on board with you.

We don't use Orderhive but had tested it some years ago. We recently got an email stating that there was a security breach. As we don't use Orderhive I contacted them asking if they could close/cancel/terminate/delete my account. They ignore me. Himanshu is specifically the customer service rep I spoke to.

save your money .. Everything is totally unprofessional, from the customer service to the software