Cin7 OmniReviews of cin7.com

Horrible Customer service. We have been using the platform for a few years, which is quite solid for our small business. However, whenever we need help with something, it is impossible to get assistance. Their customer service is horrible.

We trusted CIN7 to help manage our business systems — but what we got was a barely usable platform, no support, and no accountability. We didn’t complete onboarding and never got value from the service, yet they’ve refused to refund us. Repeated follow-ups have been met with silence. Be cautious if you’re a small business — once they have your payment, it seems support stops.

While trying to onboard they will give excellent customer service but when you actually need help they will ghost you. Terms and conditions were not cleared etc.

I've attempted to contact the customer service team multiple times, but unfortunately my issues remain unresolved. Even after being directed to technical support, the response time was significantly delayed. It’s been quite difficult to get in touch with the appropriate team

Highly recommend staying away from this software. Integration with Shopify has been buggy for over a year. Subscription prices continue to increase by huge margins with no additional benefits. Support is almost non existent, slow to reply and when they do it is nonsensical words pretending they are looking into the issue. We have been waiting well over a week for information on an integration issue with our shopify store. Orders are not consolidating into CIN7 meaning we need to do everything manually. Issue started following a CIN7 update. The cost for us to change to another software system is absolutely immense and yet we are looking at best alternative options because the support for CIN7 is so so bad.

We've been using Cin7 for about 7 years. The experience is hallmarked by inconsistency and price hikes. What started as the most cost effective solution and smooth onboarding with ultimate customer satisfaction transformed to being completely ignored for two years. This was followed by a sudden renewed interest in customer satisfaction and making sure it all works as it should, and once again, I could not be happier and the pain from the two previous years was easily forgotten. However, I'm guessing it was sold again and now the company is working hard on maximising returns and minimising customer satisfaction (reducing cost). The new backing is aggressively buying other entities and introducing steep price increasing every 6 months. We're now paying $36,000 a year for what was once a cost effective solution. By comparison, 7 years ago we spent about $3500 a year. When asked about this the response is the same as always; we've made improvements. Though whether those improvements actually are remain unclear. Rolling another company into your portfolio does not mean things improved. The product itself; it does what is supposed to do. Not in a spectacular way or earth shattering new approach. It's the same as most other solutions out there. If anything, the interface is outdated and has not had a lift for the last 7 years, it's also not particularly user friendly or intuitive. The extra software Omni has purchased are poor integrations and literally still stand alone companies that connect through the Cin7 API. They're not properly integrated and were never designed to work exclusively with Cin7.

Non existant customer services. Huge price increases. Out of date documentation. We are now leaving what once was a decent product.

CIN7 Core Software is 3 out 5 but support is -5 out of 5. Their support is disgraceful and an absolute joke. I'm based in Australia we reported a high priority problem on 19 July which is directly impacting our revenue and 11 employees and they took over 59 hours to respond and now its 80 hours later we can barely get any further updates even though they said this morning its been escalated.