Luke T.
Promising features but poorly executed with terrible support
The features on offer are promising and if they all worked well, the value for money would be fairly good. The implementation charges are reasonable for the level of detail required to get the system up and running. Unfortunately the software feels like it is still in beta and we have found quite a number of bugs. Most of the time it's a challenge to even convince their support to take responsibility of the problem and generally the solution is a workaround rather than an actual fix. There are a lot of problems we simply gave up on trying to resolve entirely. There are bugs they fixed that were subsequently reintroduced later on. At the moment their own financial reports don't add up and we can't even complete the essential end of year activities we need to. Over a week has passed with no resolution despite daily follow up, their excuse is that unless we pay them extra to get upgraded support they can't keep up with all the issues they have at the moment!
Response from Cin7 OmniJul 17, 2018
We are sorry to hear you feel that the system has been buggy in the year you have been using Cin7. Upon reviewing your support cases with us it looks like most of these are setup related rather than bugs. A technical support specialist will be in contact with you shortly to investigate which bugs you have experienced. Premium support gets you faster email responses and phone support, it does not affect the number or type of queries we respond to. If an issue is escalated to the development team, depending on the complexity of the fix required and the outcome of testing, this process can take weeks to ensure the release goes smoothly.